Wiley
Customer Technical Support Representative - Part Time
Remote, VA, USA · Part-time
Sponsorship not specifiedDetected 6 days ago
JavaScriptPythonC++HTMLCSSMySQLComputer VisionCustomer SupportCommunication
About the role
- The role consists of troubleshooting issues that users describe and answering questions about the zyBooks application/content and how to use it.
- Reviewing student/instructor feedback on zyBooks content and determining the validity of said feedback.
- Ie. merging accounts, transferring subscriptions, resetting passwords etc.
Responsibilities
- We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact.
- The zyBooks Customer Technical Support Representative is responsible for assisting zyBooks' student and instructor users via email through an email client called Zendesk.
Requirements
- Sophomore or Junior pursuing a degree in CS/CE/IT/Engr/Math at a 4-year or 2-year college/university.
- Proficiency in the fundamentals that would be taught in an intro level class for said degree.
- For ex, if pursuing CS, basic knowledge of loops/branches/functions in either C, C++, Python, or Java.
Nice to have
- Has used a zyBooks before as a student.
- Beginner skills in Matlab.
- Beginner skills in mySQL (Databases).
- Beginner skills in Web Programming (HTML/CSS/Javascript).
- Desire to stick with the job for longer than one year.
- We power infinite possibilities.
- For more than 200 years, we've transformed knowledge into discoveries that shape the world.
- We're not just observers of progress.
Compensation
- We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package.
Benefits
- Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning.
Company info
- Escalating issues to internal teams and managing/overseeing their progress while sharing updates with student/instructor customers.
- We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large.
This listing is sourced directly from Wiley's careers page and normalized into a canonical job model.