Rula
Billing Support Specialist II (Remote)
Remote - United States · Mid · Full-time
Sponsorship not specifiedDetected 12 days ago
SalesforceZendeskEHR/EMRCollaborationProblem Solving
About the role
- This role is a great fit for someone who enjoys problem-solving, collaboration, and making a direct impact on access to care.
Responsibilities
- In this role, you'll investigate billing concerns, working closely with patients, insurance providers, internal teams, and external partners to help drive timely, accurate resolutions.
- You'll play an important part in improving the patient experience while also strengthening the processes, resources, and guidance that support billing work across the organization.
- Hands-on expertise working in a queue-based or ticket-based omnichannel support role (phone, email, chat) where the majority of time is spent directly handling case volume
- Experience independently receiving, investigating, and resolving complex or escalated support issues, using sound judgment, strong follow-through, and clear documentation
- We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.
- Fun team-building activities or in-person gatherings
Requirements
- Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)
Nice to have
- Proficiency with tools such as Zendesk, Salesforce, Google Suite, EHR, billing systems, and/or similar platforms
- While having the preferred qualifications enhances your candidacy, having all of them is not mandatory.
- We encourage all interested applicants to apply, even those who may not meet every preferred requirement.
- We're serious about your well-being!
- 401(k) plan access: Start saving for your future
- Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
- Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
Benefits
- Comprehensive health
- Medical, dental, vision, life, disability, and FSA/HSA
- Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
- Quarterly department stipend: Fun team-building activities or in-person gatherings
- Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses
- Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend
- We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone.
- We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.
- We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.
- We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential.
- We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.
Company info
- 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)
- Including 2 company-wide shutdown weeks each year for self-care (for most employees)
- We are seeking a Billing Support Specialist to join Rula's Customer Experience Operations team and help resolve complex billing issues that matter deeply to our patients.
This listing is sourced directly from Rula's careers page and normalized into a canonical job model.