Pacific Hospitality Group
On Call Bell Attendant
The Meritage Resort & Spa – Napa, CA, USA
Sponsorship not specifiedDetected 2 days ago
Customer SupportCommunicationOrganizational Skills
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- This role is responsible for creating a seamless arrival and departure experience while upholding Forbes-level hospitality standards.
- The Bell Attendant serves as one of the first and last points of contact for resort guests, ensuring warm, professional, and personalized service throughout each interaction.
- The ideal candidate is an energetic hospitality professional who thrives in a fast-paced environment, enjoys engaging with guests, and is passionate about creating memorable experiences.
Responsibilities
- Support valet operations as needed, including vehicle organization, retrieval coordination, traffic flow assistance, and front drive efficiency during peak periods.
- Maintain strong knowledge of resort services, promotions, events, and local Napa Valley experiences to enhance guest engagement and satisfaction.
- Maintain cleanliness, organization, and presentation standards throughout the lobby, front drive, bell storage areas, and guest service stations.
- Previous bell, valet, or front drive experience.
Requirements
- Ability to remain professional and composed in a fast-paced, high-volume luxury environment.
- Ability to handle guest concerns with professionalism, empathy, and diplomacy.
- Ability to safely operate guest vehicles and comply with valet safety procedures when supporting valet operations.
- Great If You Have
- Experience in a luxury hotel or Forbes-rated resort environment.
- Knowledge of Napa Valley hospitality, wineries, dining, and local attractions.
- Experience with guest engagement, luxury service standards, or upselling initiatives
Nice to have
- Minimum 1-2 years of guest services, bell, valet, hospitality, or customer service experience preferred, ideally within a hotel or resort environment.
- Valid driver's license with acceptable driving record preferred.
Compensation
- This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Benefits
- Ability to work flexible schedules including evenings, weekends, holidays, and peak occupancy periods.
Company info
- We are a family focused company committed to long term holds that enable us to grow our business and our team members.
- We are focused on long-term value creation and sustainable growth.
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