The National Football League

The National Football League

IT Business Relationship Management Associate (External Agency Staff)

New York, New York, United States · Staff+ · Contract

Sponsorship not specifiedDetected 48 days ago
Product ManagementProduct StrategyProject ManagementAgileCustomer SuccessLeadershipCommunicationOrganizational Skills

About the role

  • As a Business Relationship Manager/Director, you will be responsible for representing the IT department to the business for a portfolio of IT applications used throughout the organization.
  • In addition, you will be responsible for project related tasks and/or deliverables for projects that impact the supported product(s).
  • You will also serve as the internal and external evangelist for your product offering, often working or embedding yourself with the business to better understand their true needs.

Responsibilities

  • We support each other and our communities.
  • This includes knowing the user base and understanding the issues facing the business department(s) who utilize IT's product(s), creating/updating product management deliverables (support models, roadmaps, training strategy, product reviews), managing 2nd level application support, application training, product administration and 3rd party vendors that support the product(s).
  • You will manage the resolution of production support related issues and partner with Product stakeholders to ensure tickets are updated and issues are worked as quickly as possible.
  • You will also serve as the liaison to your vendors, establishing a business relationship with their customer success, support, and product management teams.
  • We develop and nurture potential, empowering individuals to grow and succeed.
  • We take action with precision, delivering results that drive our goals forward.
  • At the NFL, in-person work at our offices is a top priority because it allows us to collaborate more effectively, build stronger connections, and maintain the culture that drives our success.
  • The NFL is committed to building an inclusive work environment that reflects our incredible fan base.

Requirements

  • 10+ years of previous relationship management and software development experience in an enterprise and/or technical industry.
  • 5 + years of previous project management experience in an enterprise and/or technical industry
  • Advanced experience with enterprise tools and business suites - including hands-on experience working within the tool, configuring modules, and possess the ability to teach others how to use the tool efficiently.
  • Experience managing all stages of the product life cycle.

Nice to have

  • Certifications a plus, such as Project Management (PMP) or Certified Business Relationship Manager® (CBRM®)
  • BS/BA degree preferred
  • Terms / Expected Hours of Work:
  • Minimum 6-month ongoing contingent role, business needs based position
  • Additional hours may be required based on operational needs.
  • The individual selected for this role will be an employee of that third-party agency and not the NFL.
  • The assignment to provide services to the NFL will be limited in duration but may be extended for an additional period by agreement between the NFL and the agency.
  • The NFL expects to hire for this position near the middle of the range.

Compensation

  • This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job in the location(s) specified.
  • The NFL expects to hire for this position near the middle of the range.
  • Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range.
  • $3,000 - $3,800 USD
  • At the NFL, in-person work at our offices is a top priority because it allows us to collaborate more effectively, build stronger connections, and maintain the culture that drives our success.
  • This role requires onsite presence at an NFL office or stadium location, and remote and/or hybrid working options are not offered.

Benefits

  • We motivate others through vision, energy, and a commitment to excellence.
  • You will work with the business and IT to define application objectives, helping them understand the product positioning, key benefits, and target use cases of the application.
  • Benefits Information
  • To learn more about our comprehensive benefits offerings, please visit: NFL BENEFITS

Company info

  • NFL Core Values:
  • Respect: Everyone matters. We celebrate diverse opinions, honor hard work, and value every contribution.
  • Integrity: We do what's right, even when it's tough. We hold ourselves accountable and always follow through.
  • Team Responsibility: We support each other and our communities. No one is bigger than the game, and every action impacts others.
  • We embody our core principles in every decision and action.
  • Resiliency: We set high standards, overcome adversity, and adapt to challenges, always striving for excellence.
  • NFL Leadership Attributes:
  • Build Talent: We develop and nurture potential, empowering individuals to grow and succeed.
  • Execute: We take action with precision, delivering results that drive our goals forward.
  • Inspire: We motivate others through vision, energy, and a commitment to excellence.
  • Live Our Values: We embody our core principles in every decision and action.
  • Know the Business: We stay informed, understand our industry, and make decisions that strengthen our position.
  • Think Big: We challenge the status quo, envision bold possibilities, and strive for transformative impact</e
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This listing is sourced directly from The National Football League's careers page and normalized into a canonical job model.