tnuck
Customer Experience Associate
Washington, District of Columbia · Full-time
Sponsorship not specifiedDetected 21 days ago
Customer SupportPhotographyCommunicationProblem Solving
About the role
- This position will report to Mary Esty, Director of Customer Experience.
- Study our style guide and be well versed in styling in order to offer appropriate style advice for different events, ages and styles.
- Ask the customer questions to provide them with the best styling advice for their needs and style.
Responsibilities
- The perfect candidate is a Tuckernuck brand enthusiast who aspires to build customer relationships and deliver above-and-beyond support to ensure customer happiness.
- Build customer relationships and deliver above-and-beyond customer support through phone, email, and live chat.
- Think creatively about ways in which we can optimize each customer's experience, present to the team, and then make it happen.
Requirements
- 1-2 years of relevant experience.
- Knowledge/Skills/Abilities
- Ability to thrive in a fast-paced environment.
Compensation
- Compensation for the role will be determined based on the candidate's qualifications, skills, and experience. The estimated annual compensation for this role is $ 60,000
- classified as full-time exempt and not eligible for overtime.
- The successful candidate will also demonstrate the following core values that inspire the Tuckernuck team to make a difference.
- Teamwork Makes the Dream Work
- Stay Authentic
- Entrepreneurial Spirit
Benefits
- At Tuckernuck, we care about our team and offer benefits that support your health, growth, and work-life balance.
- This includes medical, dental, and vision coverage, a 401(k) with a company match, generous paid time off and holiday, paid new parent leave, day care coverage, a generous employee discount, and other great perks.
Company info
- We're looking for an exceptional associate to join our Customer Experience team.
- As a member of the Customer Experience team, you will be the voice of our company and brand while being the voice of our customers when issues arise.
- We strive to deliver an extraordinary shopping experience, whether it be helping a bride pick out gifts for her wedding party via chat or emailing with our warehouse to ensure the fastest delivery possible for a new customer.
- You will have to be a great listener, an even better problem solver, and kill customers with kindness and positivity that knocks their socks off!
- Quickly and thoroughly solve problems for customers anytime if deliveries, transactions, and experiences don't go 100% as planned.
- Master our internal inventory, order, and customer relations systems in order to efficiently and effectively process orders and answer customers' questions.
- Learn the products inside and out in order to offer style advice, "upsell" products, and to help customers find the products they need to fill their particular needs.
Equal opportunity
- Tuckernuck is an equal opportunity employer and makes employment decisions on the basis of merit.
- If you need assistance in this application or hiring process to accommodate a disability, you may request an accommodation at any time.
Visa & Work Authorization
- based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristic
This listing is sourced directly from tnuck's careers page and normalized into a canonical job model.