NewRez
Collector (On-site)
AZ - Tempe - 2116 E Achieve Way · Principal · Contract
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odds of building a lasting career here
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from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Green-card follow-through: 85%
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.
- We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
- Primary Function A Dedicated Servicing Consultant I is a collector who is responsible for collections on First Bank and GMFS portfolios in order to maximize recovery and disposition loans to the appropriate work out strategy.
Responsibilities
- The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
Requirements
- All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator.
Nice to have
- Receive and review loan information.
- Contact borrowers to cure delinquency, set up payment arrangements and/or settle accounts through the use of manual calls and an automated dialer.
- Manual dialing specifically calling Active cells that do not reach the dialer as well as additional allowed attempts to landlines and permission granted cells.
- Identify and recommend optimal workout strategies based on individual borrower.
- Understands Current and 30 DPD rolls and how to read manual dialing reports.
- Understands Legal/Warning statuses on manual dialing reports.
- Work with designated clients taking inbounds and making outbound calls for those clients only.
- Effectively and efficiently corresponds via email with dedicated clients.
Benefits
- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
- Tuition & Certification reimbursement
- 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
- We offer benefits, programs, and perks that support you in every aspect of your life.
- Our total rewards package is designed to support your whole self.
Company info
- At Newrez, we bring big thinkers and caring doers together to make home happen. We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.
- Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
- Primary Function
- A Dedicated Servicing Consultant I is a collector who is responsible for collections on First Bank and GMFS portfolios in order to maximize recovery and disposition loans to the appropriate work out strategy.
- At Newrez, we bring big thinkers and caring doers together to make home happen.
- We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other.
- Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication.
- Principal Duties:
Equal opportunity
- We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.
- Different makes us better.
- CA Notice at Collection
This listing is sourced directly from NewRez's careers page and normalized into a canonical job model.