NewRez

Collections Representative (On-site)

AZ - Tempe - 2116 E Achieve Way · Principal · Contract

Sponsorship not specifiedDetected 2 days ago

Outbound SalesExcelResearchCommunicationCollaborationMicrosoft Office

About the role

We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.
We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
Primary Function A Dedicated Servicing Consultant I is a collector who is responsible for collections on First Bank and GMFS portfolios in order to maximize recovery and disposition loans to the appropriate work out strategy.

The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
Through Newrez NOW, our Corporate Social Responsibility program, you'll have opportunities to give back, lead, and make a difference.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator.

Receive and review loan information.
Contact borrowers to cure delinquency, set up payment arrangements and/or settle accounts through the use of manual calls and an automated dialer.
Manual dialing specifically calling Active cells that do not reach the dialer as well as additional allowed attempts to landlines and permission granted cells.
Identify and recommend optimal workout strategies based on individual borrower.
Understands Current and 30 DPD rolls and how to read manual dialing reports.
Understands Legal/Warning statuses on manual dialing reports.
Work with designated clients taking inbounds and making outbound calls for those clients only.
Effectively and efficiently corresponds via email with dedicated clients.

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
Tuition & Certification reimbursement
We offer benefits, programs, and perks that support you in every aspect of your life.
1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
your career, your community, your wellbeing, and your future.
Our total rewards package is designed to support your whole self.

At Newrez, we bring big thinkers and caring doers together to make home happen. We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.
Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
Primary Function
A Dedicated Servicing Consultant I is a collector who is responsible for collections on First Bank and GMFS portfolios in order to maximize recovery and disposition loans to the appropriate work out strategy.
At Newrez, we bring big thinkers and caring doers together to make home happen.
We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other.
Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication.
Principal Duties:

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.
Different makes us better.
CA Notice at Collection

This listing is sourced directly from NewRez's careers page and normalized into a canonical job model.