CNI
Inbound Helpdesk Technician / Computer Operator I
Oklahoma City, OK
Sponsorship not specifiedDetected 7 days ago
CybersecurityIncident ResponseCustomer SupportCommunicationCritical Thinking
About the role
- The Computer Operator I works under close supervision and is provided detailed written or verbal guidance before and during assignments.
- Shifts may include nights, weekends and holidays.
- This position is also subject to working unscheduled overtime and assisting with coverage in the event of an absent coworker.
Responsibilities
- Responds to requests for support via phone calls and emails promptly and professionally.
- Logs all events, and documents findings / actions / problem resolutions in the Customer Service and Desktop Support (CSDS) Information Technology Service Management (ITSM) software tool.
- Resolves less complex events immediately and escalates more complex events to second level support.
- Responsible for aiding in own self-development by being available and receptive to all training made available by the company.
- The FAA Customer Service Center (CSC) maintains 24/7 operations at all times, including during adverse weather conditions.
- A portion of our profits is used to support Chickasaw citizens.
- We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people.
Requirements
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Regularly required to sit.
- Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls.
- Required to speak and hear.
- Occasionally required to stand, walk and stoop, kneel, crouch, or crawl.
- May be required to telework and must have home high speed internet access and an area to receive calls that is free from background noise.
Nice to have
- Wednesday-Sunday, with Mondays and Tuesdays off.
- Must be able to obtain government moderate risk public trust security clearance.
- FAA or government contracting experience preferred.
- Experience with Active Directory, ServiceNow ITSM or a similar problem / incident logging tool preferred.
Skills
- Basic knowledge and ability to troubleshoot computer hardware / software issues
- Excellent verbal and written communications skills with fluency in the English language (other languages welcome)
- Exceptional customer service skills with ability to respond to requests in a professional, helpful and timely manner
- Ability to use tact in handling difficult individuals and/or situations
- Solid critical thinking skills with ability to identify, analyze and resolve problems / issues
- Ability to work in a fast-paced, stressful environment and to learn / apply new knowledge and techniques related to incident response
- Detail-oriented with ability to accurately log incident tickets in a ticketing software system
- Ability to effectively work both independently and in a team environment for the successful achievement of goals
- Ability to lift 25 pounds
- Flexible with ability to work a variety of shift assignments, including overtime and during inclement weather conditions
- Ability to be reliable and punctual
- Work is primarily performed in an office environment.
Benefits
- Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
Visa & Work Authorization
- Must be able to obtain government moderate risk public trust security clearance
This listing is sourced directly from CNI's careers page and normalized into a canonical job model.