Sglottery
Austin / San Antonio, TX Certified Field Service Technician II
Austin, Texas · Mid
Sponsorship not specifiedDetected 21 days ago
Data AnalysisCustomer SupportCommunicationProblem Solving
About the role
- The Certified Field Service Technician II is responsible for the assembly, preventative maintenance, training, and service on Lottery equipment both in our facility and at the customer location.
- This position will provide day-to-day maintenance of our Lottery equipment.
- The Tech may train at retail location to provide them understanding of equipment usage and functionality.
Responsibilities
- Stage, assemble, and maintain all lottery equipment in accordance with the Field Service Standards and procedures.
- Work with other departments in support of site sales and support goals
Requirements
- Ability to train retail employees on the functionality on all lottery equipment
- Ability to adapt to a fast paced environment
- Ability to operate a smart services phone
- Ability to communicate problems with management
- Ability to identify, troubleshoot, and repair any lottery equipment problems in accordance to the Field Service Protocol
- Ability to complete site surveys from a field service perspective as well as a marketing placement aspect
- Ability to learn and have an understanding of our Instant Product line
- Ability to communicate any new features, games, or product that is supported
Skills
- Thorough understanding of all areas of computer software and hardware technologies
- Must have strong communication, group presentation and interpersonal skills
- Ability to convey thoughts, ideas and training materials to all participants.
- Bilingual a plus
- Excellent customer service skills
- Ability to compile and analyze statistical information
- Ability to quickly learn and understand new technologies
- Must possess a valid driver's license for the state in which you are based
- Advanced mechanical assembly skills
- Strong problem solving and resolution skills
- Ability to lift 30 lbs
- Ability to work in a team-office environment
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This listing is sourced directly from Sglottery's careers page and normalized into a canonical job model.