ShipMonk
Customer Service Representative
Fort Worth, Texas, United States
Sponsorship not specifiedDetected 1 day ago
Account ManagementSupply ChainLogisticsCustomer SupportResearchWarehouse Management System
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odds of building a lasting career here
25Risky
Cap-exempt (no lottery)0
Sponsors this role35
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity.
- They play a critical role in creating a stress-free process and generating Happiness for our Merchants.
Responsibilities
- Manage queue of incoming merchant contacts (phone, chat, and email) and tickets on a daily basis, including following up to inquiries based on dates that were committed to
- The Customer Service Representative will partner with our warehouse management and developers to ensure requests are completed on time and in a professional manner
- Build sustainable, long-term relationships with merchants
- Support merchant's projects and assist throughout their lifecycle
- we're a growth partner for merchants.
Requirements
- 1-2 years of experience in a Customer Service position
- 1-2 years of Experience in Logistics, Supply Chain, or E-Commerce
- Bachelors Degree or equivalent work experience
Skills
- They serve as the primary point of contact for our Merchants to facilitate timely issue resolution.
Compensation
- Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
Company info
- With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions-all with a merchant - first mindset.
- Our Core Values Our values are the heart of our culture.
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This listing is sourced directly from ShipMonk's careers page and normalized into a canonical job model.