Serv-U-Success
Field Operations Manager
Lafayette, IN · Full-time
Sponsorship not specified$55k-$67kDetected 1 day ago
Operations ManagementProcess ImprovementLeadershipCommunicationTime ManagementMentoringMicrosoft Office
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odds of building a lasting career here
15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- This role is accountable for driving individual and team performance through consistent coaching, skill development, and fair, effective corrective action.
- Each value reflects and reinforces our commitment to Equal Employment Opportunity.
- We believe in equality, affirming the worth and freedom of every individual, and treating all people with respect and dignity.
Responsibilities
- Lead, mentor, and develop Store Managers, Assistant Store Managers, and other in-store team members.
- Develop Assistant Store Managers into future leaders through mentorship and structured training programs.
- Lead operational excellence by managing day-to-day store activities, including Direct Store Delivery (DSD) and project services.
- Embrace and promote the use of technology to drive efficiency and operational improvements, using tools such as Microsoft 365, ADP, SubItUp, and LMS365.
- Partner with the People Operations team to maintain a safe work environment, investigating incidents and implementing updated safety guidelines as needed.
- Lead and reinforce a proactive safety culture across the POD.
- Teamwork - We want individuals to dream, value differences, and celebrate achievements to create something bigger than themselves.
Requirements
- Associate degree or equivalent experience required.
- Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously.
- Excellent communication skills, both verbal and written, and proficiency with Microsoft Office 365.
- 3-8 years of experience in a management role within a service-oriented industry; retail or grocery experience is a plus.
- Retail Professional Certification in Knowledge, Product, Projects, and Continuous Improvement preferred. Full Retail Professional Certification is required within 90 days of accepting the Field Operations Manager role if not already held.
- Meets or Exceeds Expectations in most or all of the following categories - Serv-U Sales Growth %
- $Gap % to Meijer
- Labor Performance
- On-Shelf Availability
- Project Completion
- Display Compliance
- Proven ability to lead and inspire teams in a dynamic and fast-paced environment.
- A passion for learning and process improvement, with the ability to lead continuous improvement initiatives.
Nice to have
- 3-8 years of experience in a management role within a service-oriented industry
- retail or grocery experience is a plus.
- Retail Professional Certification in Knowledge, Product, Projects, and Continuous Improvement preferred.
- Full Retail Professional Certification is required within 90 days of accepting the Field Operations Manager role if not already held.
Compensation
- The Field Operations Manager role will manage 3-5 location teams: -Locations include Lafayette, IN, West Lafayette, IN, Terre Haute, IN, and Danville, IL -Full Time, Salary -Open availability required -Grocery Merchandise experience prefer
Benefits
- Ensure that all stores under your supervision serve as both "Showrooms" and "Learning Labs," exemplifying best practices and continuous improvement.
Company info
- At Serv-U-Success, our values guide both our relationships and our actions.
- In alignment with our core values of passion, empowerment, innovation, balance, and teamwork, we are committed to fostering a workplace where every individual is valued for their unique contributions.
- We strive to make employment decisions based solely on qualifications, experience, and performance, ensuring fairness and promoting a culture of inclusivity.
- Empowerment - We have permission to take risks, be transparent, and do the right thing to serve our customers and team.
- Innovation - We are relentlessly curious and determined to find a better way of doing things together.
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This listing is sourced directly from Serv-U-Success's careers page and normalized into a canonical job model.