Insurity

Insurity

Senior Customer Success Manager

Remote - US · Senior

Sponsorship not specifiedDetected 12 days ago
Cloud PlatformsCRMExcelRecruitingOnboardingCustomer SuccessCustomer SupportCommunicationMentoringPublic SpeakingMicrosoft OfficeProperty & Casualty

About the role

  • Please note that Insurity will only reach out to interview, make an offer of employment, or conduct onboarding activities for candidates who have applied through our careers site.
  • When interviewing for a position, the candidate experience will include live interaction, such as a video or telephone call, with a Recruiter and/or company employee(s).
  • We will never ask for any money or payments from applicants at any point in the recruitment process.

Responsibilities

  • From your first day to your first anniversary, our onboarding program is designed to set you up for success and help you make an immediate impact.

Requirements

  • Draft change requests and Statements of Work as required
  • 3 years in a customer success role, either within the software-as-a-service and/or insurance industry

Nice to have

  • Experience with Customer Success Management or CRM tools
  • Technical aptitude and familiarity with APIs, cloud platforms, and common SaaS architectures.
  • Travel required is less than 10%

Benefits

  • Enjoy comprehensive health coverage and employer-matched retirement savings right from your first day-because we know how important these are to you.

Company info

  • Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world's most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people-providing the tools, support, and opportunities they need to grow and succeed.
  • We don't just make bold promises-we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise.
  • While our technology sets us apart, it's our people who truly make the difference. At Insurity, you'll collaborate with some of the most creative and knowledgeable minds in insurance tech-in a culture that fosters innovation, teamwork, and continuous learning. Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer.
  • Ready to grow your career with an industry leader? Apply today-we're excited to welcome you. #UatInsurity
  • Manage and grow customer relationships, serving as their primary point of contact.
  • Act as the liaison and advocate between customers and internal teams, such as product development, sales, and support, to enhance the overall customer experience
  • Engage with customers by conducting regular business reviews to ensure alignment between their strategic objectives and Insurity's products and services.
  • Maintain/manage customer expectations and satisfaction
  • Gain and maintain working knowledge of Insurity's platforms, including new releases, features, and dependencies.
  • Demonstrate thorough knowledge of customers' business challenges, opportunities, and how our products and solutions address them
  • Develop strong working relationships with Customer System Champions
  • Ensure contract compliance and accurate billing
  • Understand the customer experience and loyalty measures in place
  • Gain a strong understanding and act as the subject matter expert on your customers' internal organization, political landscape, and stakeholder personalities
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This listing is sourced directly from Insurity's careers page and normalized into a canonical job model.