Checkr
Staff Customer Success Manager
San Francisco, California, United States · Staff+
Sponsorship not specified$169k-$199kDetected 14 days ago
Data VisualizationA/B TestingProduct ManagementProduct StrategySalesforceAccount ManagementCustomer SuccessZendeskLeadershipCollaboration
About the role
- Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date.
- As a Customer Success Manager for Checkr Trust, you will join an emerging business inside Checkr, operating across multiple verticals that we interact with in our everyday lives.
Responsibilities
- Own Strategic Accounts End-to-End
- Drive executive-level alignment on business goals and measurable outcomes
- Drive Adoption & Commercial Growth
- Partner closely with Sales on renewals and strategic growth motions
- Use advanced AI tools to build systems that help us grow
- Lead quarterly business reviews that demonstrate ROI and strategic value
- Partner cross-functionally with leadership to shape the future our product
- Build the Playbook
- Develop scalable frameworks for launches, renewals, and expansion.
- you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.
Requirements
- Experience owning enterprise or high-growth accounts with meaningful revenue responsibility.
- A track record of driving both retention and expansion.
- Comfort navigating executive stakeholders and technical teams.
- Experience operating in startup or high-growth environments.
- But you must be technically fluent enough to:
Skills
- getting a new job, a new place to live, a car ride, childcare, even a date.
- Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.
Compensation
- For more information on our compensation philosophy, see our website.
- OR Base Salary range (San Francisco, CA)
- $169,000 - $199,000 USD
Benefits
- Learning and development allowance
- Competitive cash and equity compensation, and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend
- In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages.
- A relocation stipend may be available for those willing to relocate to a Checkr hub location.
Company info
- Serve as the primary post-sale owner for high-impact, high-visibility customers
- Push customers forward when momentum slows
- You will work with sophisticated customers solving complex trust & safety problems.
This listing is sourced directly from Checkr's careers page and normalized into a canonical job model.