Hendricks
Employer Wellness Center Scheduler and Navigator Full time Hours Vary 630a - 6p
Avon, IN · Full-time
Sponsorship not specifiedDetected 5 days ago
ExcelProcurementCustomer SupportCommunication
About the role
- To actively schedule and navigate employees served by Hendricks Regional Health (HRH) Employer Wellness Center partnerships over the phone and in-person.
- Primary scheduler for the organization's overall employer wellness centers: efforts including, but not limited to, the following:
- Work with our clinic providers and wellness clinical team members to guide patients to properly covered services.
Responsibilities
- Maintain active list of HRH Employer partner participants including such information as key contact information, services provided for each respective organization, etc.
- Support the mission, values and philosophy of HRH by complying with all employee minimum standards. Uphold organizational and professional ethics.
- Complete administrative support responsibilities for the department.
- Support HRH Employer Partners - Manage patient navigation needs from our corporate partners.
- Work with Tiered Network coordinator as directed for additional support.
- Serve as main phone support and electronic informational support to all employer partners needing scheduling services.
Requirements
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job.
Nice to have
- Excellent knowledge of Word, Excel- Office Suite.
- Knowledge of eCW a plus.
Skills
- Keep industry and job-related skills, knowledge and expertise current.
Benefits
- To effectively provide scheduling services, support, education for employees served by HRH employer wellness centers.
- Scheduling and education support may include:
- Working with appropriate staff within HRH and employer partners to ensure proper network coverage and information is disseminated.
- External events - Partner with wellness team members and marketing for participation in community-wide health events and screenings.
- Communications support - Utilize a variety of social media and other communication platforms to engage the community, HRH associates and wellness program participants.
- Work with wellness and other health experts to provide appropriate, timely wellness information to the appropriate audience for increased relationship-building opportunities.
- Coordinate wellness-related community events in conjunction with Population Health Manager.
- Provide phone support/customer service needs for wellness-related inquiries and needs.
- Initiate suggestions or assist in identifying opportunities to streamline or automate scheduling practices for the wellness team and the audiences it serves.
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This listing is sourced directly from Hendricks's careers page and normalized into a canonical job model.