Texas Sports Academy Main
IT Operations Specialist
Austin, Texas, United States
Sponsorship not specifiedDetected 78 days ago
Outbound SalesLogisticsCustomer SupportCommunication
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- This includes installing our standard software stack, applying MDM profiles, configuring user accounts, and enforcing security settings before any device is shipped to a campus.
- Ensure accurate records of which devices are on hand, in transit, and deployed at each school.
- Outbound shipping to campuses: Pack and ship laptops to our schools, coaches, and staff across Texas.
Responsibilities
- Student technical support: Serve as the first point of contact for students experiencing laptop issues, including login problems, software errors, and hardware concerns.
- Inventory accuracy: Maintain a complete and accurate device tracking system at all times, including assignment records, device status, and lifecycle history.
Nice to have
- K-12 or 1:1 device program experience: Prior experience supporting student device programs, including the deployment of 100 or more devices.
- MDM platform experience: Hands-on experience with Apple Business Manager, Jamf, Kandji, Mosyle, or a comparable platform in a production environment.
- Scripting or automation experience: Familiarity with scripting or automation tools used to streamline device imaging and onboarding.
- 3+ years of experience deploying and managing macOS devices at scale, including imaging, MDM configuration, and standardized deployment workflows.
- Comfort with hands-on work:
- This role requires regular physical work, including receiving shipments, lifting boxes, organizing inventory, and preparing outbound packages.
- Candidates should be comfortable with the operational and logistics side of the role.
- Strong customer service orientation:
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