BANK INDEPENDENT

BANK INDEPENDENT

Senior Head Teller

Hampton Cove, Madison County · Senior

Sponsorship not specifiedDetected 1 day ago
SalesExcelOnboardingCustomer SupportLeadershipCommunicationCollaborationTime ManagementMentoringMicrosoft Office

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odds of building a lasting career here

16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • The Head Teller is responsible for coordinating activities of Tellers assigned to their Sales Office.
  • The Head Teller assigns duties and work schedules, in collaboration with the Sales Manager, to team members to ensure efficient functioning of the teller area.
  • The Head Teller communicates all the goals and objectives to assigned teller staff.

Responsibilities

  • Ability to further develop consumer and commercial relationships and cross-sell additional products and services to match customer's needs and wants
  • Ability to develop knowledge of the bank's products, services, and processes
  • Ability to develop a thorough understanding of bank specific software
  • Ability to coach, develop, and mentor assigned staff

Requirements

  • May be required to stand for long periods of time while providing teller service.
  • Required Abilities, Knowledge, and Skills
  • Employees are required to execute other duties as assigned by management that may not be listed.
  • Ability to accomplish multiple objectives in a fast paced environment
  • Working knowledge of Microsoft Office Applications, such as, Word, Excel, and Outlook

Nice to have

  • Identifies and meets customer needs through sales and service with focus on deepening customer relationships
  • Actively listens for opportunities to cross-sell additional products and services
  • Assists in achieving Sales and Service goals
  • Follows the bank's standards of service
  • Assists with training of customer service standards and banking procedures, as needed.
  • Meets, is familiar with, and follows all Voice of the Customer expectations.
  • Coordinates daily operation of assigned Teller staff
  • May be responsible for opening and/or closing the bank

Skills

  • Excellent communication, team-work, and customer service skills
  • Strong organizational, time management, and presentation skills
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This listing is sourced directly from BANK INDEPENDENT's careers page and normalized into a canonical job model.