Celigo
Senior Partner Success Manager
US · Senior
Sponsorship not specifiedDetected 6 days ago
AccessibilityProject ManagementSalesforceCRMERPCustomer SuccessZendeskLeadershipCommunicationCollaboration
About the role
- Conduct regular check-ins via surveys and virtual meetings, spot early signs of delivery risk, and move on them before they become escalations. - Hold the bar on implementation quality.
- Actual starting base pay will be determined by skills, experience, geographic location, and other non-discriminatory factors permitted by law.
Responsibilities
- Build and maintain trusted relationships across partner organizations, from delivery teams to executive stakeholders.
- You don't just manage accounts; you invest in understanding what makes each partner effective and where they need more support.
- You understand what a great customer journey looks like and you hold partners accountable to it, clearly and constructively.
- Pull together project history, customer satisfaction data, and support trends into something leadership can act on, not just a status update.
- Maintain the internal partner stack ranking and keep it meaningful.
- Serve as the voice of partners inside Celigo, bringing back what you hear in the field and advocating for changes that make the program stronger.
- Work with Partner Account Managers to track partner availability and lead times, and flag supply gaps before they affect customer commitments.
- Contribute to special initiatives that improve the partner program, and follow through on your own ideas when you see opportunities.
- You ask the question behind the question, and you want to understand what is actually happening at a partner organization, not just what gets reported.
- Energized by finding new ways to apply AI to partner success work, whether that means surfacing delivery risk earlier, scaling personalized outreach, or helping the team work smarter.
Requirements
- Bachelor's degree in Business, Engineering, Information Systems, or a related field
Skills
- Skills & Abilities - Genuine curiosity about people and problems.
Compensation
- Celigo reasonably expects to pay a base salary between $110,000 and $128,000 per year for this position.
Benefits
- Own the health of your partner portfolio.
- Prepare partner health reports that tell a real story.
- Familiarity with iPaaS, integration, or automation platforms, and comfort learning Celigo's ecosystem and toolset, including Salesforce, Impartner, Zendesk, and Gainsight.
- Lightspeed learning opportunities to keep you at the leading edge of your field
- Three weeks of vacation (starting year one)
- Wellness days and holidays to recharge
- Parental leave and a generous benefits package
Company info
- A 2025 Gartner Customers' Choice for iPaaS.
This listing is sourced directly from Celigo's careers page and normalized into a canonical job model.