Green Dot Corporation

Manager, Regulatory Customer Support (Banking)

US-OH Cincinnati Operations Office · Senior · Full-time

No sponsorship$84k-$126kDetected 16 days ago

ComplianceExcelCustomer SupportLeadershipMicrosoft Office

About the role

The objective of the position is to oversee the Regulatory Complaints teams.
This team is responsible for investigating and responding to written regulatory complaints that customers file against Green Dot to attain the best possible response and resolution.
You will have a chance to be a subject matter expert and escalation point to the Regulatory Complaint case owners as well as for Federal and State Regulators.

Manage the team's production and performance to meet departmental and company KPIs.
Partner with state and federal regulators to address process and policy gaps or performance opportunities.
Partners with Sr. Customer Experience and Support leadership and other groups to resolve complaints within designated SLAs.
Select, develop, train, and evaluate Regulatory Complaint team members to ensure efficient operations.
Develop and Implement process and policy improvements and controls to enhance the Regulatory complaints workflow and overall performance to maintain and improve federal compliance.
Perform other duties as needed.
You will also have an opportunity to develop and train employees and assure daily tasks and metrics are completed and/or resolved.
We're Here to Support You-Accommodations Upon Request
Our goal is to support every applicant in showcasing their talents and potential.

3+ years of operational leadership required.
Ability to train new and existing team members on all processes including any new processes as they arise.
Ability to understand the direction of the team and company and making recommendations that are in line and achieve operation and tactical goals.
Ability to multitask with changing daily priorities.
All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship.

3+ years of customer service experience preferred.
1+ year of disputes and/or fraud investigation experience preferred.
Bachelor's degree preferred.
3 years of regulatory, compliance, legal, audit, risk management or other relevant experience (e.g., resolution of customer complaints) preferred, experience in a financial services environment a plus.
Ability to work in the U.S. without sponsorship**
Green Dot is committed to providing an inclusive and accessible hiring experience for all candidates.
We will work with you to meet your needs in a way that respects your privacy and ensures equal opportunity.

The targeted full-time base salary for this position is $83,800.00 to $125,900 per year.
The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.

If you require a reasonable accommodation during any part of the application or interview process, we encourage you to let us know.

However, we are currently unable to offer visa sponsorship.
All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment, without the need for current or future sponsorship.

This listing is sourced directly from Green Dot Corporation's careers page and normalized into a canonical job model.