tastylive
Director, Business Operations - Operational Excellence
Chicago, IL · Director
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$23,354 more — $143,354 — moves this role to Level III and 3 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $143,354 would place this position at wage Level III. That figure is within the posted range, and I'd like to target it. This role classifies under "General and Operations Managers" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · General and Operations Managers (11-1021) · Chicago-Naperville-Elgin, IL-IN. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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About the role
- The Business Operations team at IG North America works on many of the company's biggest opportunities and challenges.
- We help shape where the company is headed, identify new ways to grow, and make sure the entire organization is aligned.
- This role reports to the head of Business Operations and calls for someone who can think about the company's future while also getting critical work done day to day.
Responsibilities
- Identify where manual, duplicative, or broken workflows are slowing down operational teams, and lead the build or rollout of new tools and systems to fix them.
- Partner with Engineering, Data, and operational leaders to scope, prioritize, and implement automation that reduces cost and improves speed or quality.
- Own the roadmap for operational tooling investments, including making the build versus buy case to leadership.
- Define and maintain a cost to serve model across our operational functions, down to the channel, segment, or customer level.
- Identify where costs are out of line with value delivered, and build the business case for changes to staffing, process, or technology.
- Partner with Finance to connect operational metrics to P&L impact, and keep leadership honest about tradeoffs.
- Design the KPIs, dashboards, and reporting cadences operational teams use to run their business day to day.
- Work with the data team to build reporting infrastructure that gives leadership and frontline managers the same source of truth, in near real time.
- Lead process redesigns that span multiple operational teams, from root cause diagnosis through implementation and measured impact.
- Support new product or market launches by building the operational playbook, including staffing models, SLAs, tooling, and performance targets, before go live.
Requirements
- You've built cost to serve models, rolled out tooling, or run performance management systems before, and you know the difference between a dashboard that looks good and one that changes behavior.
- A qualified candidate has 8+ years of work experience, including a meaningful chunk in an operations, ops strategy, or shared services role, and should be able to:
- Prior experience in an operations, shared services, or ops strategy role, internal or consulting.
Nice to have
- Preferred Requirements
Compensation
- $120,000-$170,000 The actual salary offered will be based on the candidate's level of experience and qualifications.
- Discretionary Performance Bonus: 15-20% of base salary based on individual and company performance.
Benefits
- Stock Purchase Options
- Medical/Vision/Dental Benefits
- 20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday!)
- Gym Membership Reimbursement
- Commuter Benefits
- Wellness & Mental Health Programs
- In-building gym
Company info
- About the Role
- The team moves between building multiyear plans and driving execution, depending on what the business needs most.
- This particular role is the team's depth expert on operational performance: how our operating teams run day to day, what it costs to serve our customers, and where better tooling, process, or data can unlock efficiency.
- You'll partner closely with the leaders of our operational teams, and their teams directly, as a hands-on partner, not just a strategist handing down recommendations.
- Operational tooling and efficiency
- Cost to serve and unit economics
This listing is sourced directly from tastylive's careers page and normalized into a canonical job model.