Motorola Solutions
Sr. Systems Engineer
California Southern, US Offsite, More.. · Senior
No sponsorship$90k-$100kDetected 6 hours ago
LinuxCRMCustomer SupportSystems EngineeringCiscoVoIPGISLeadershipCommunicationCollaborationProblem SolvingMentoring
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odds of building a lasting career here
26Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
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About the role
- Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.
- Systems Engineer to serve as a high-level technical escalation point for our Next-Generation 911 (NG911) call-taking and dispatching solutions.
- In this US-based remote role, you will diagnose and resolve complex system architecture, networking, and telephony issues that impact public safety operations.
Responsibilities
- System Operations & Technical Support
- Provide Tier 4 technical support and escalation resolution for hardware, software, and network configuration issues within NG911 Call Taking and Dispatching solutions
- Interface directly with Product Development and Technical Services to test, validate, and deploy future technologies, components, and software upgrades
- Maintain individual product configurations in the technical support laboratory to support troubleshooting, documentation, and beta testing
- Create Site Specific Method of Procedures (MOPs) and comprehensive technical workflow documentation to enhance operational standards
- Deliver corporate-level technical training and knowledge transfer to customer support centers and field service technicians
- We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.
Requirements
- Operating Systems expertise in installing, configuring, and troubleshooting Windows Server 2008/2012, Windows 7/10, and Linux/UNIX environments
- Networking & Infrastructure experience with LAN/WAN troubleshooting, Cisco CCNA concepts, Windows Domain architecture, and Active Directory integration
- Hardware & Systems troubleshooting experience spanning Dell/HP servers, desktop hardware, GIS, and database integrations
- Technical Expertise
- A Bachelor's degree or equivalent practical experience in technical support, system engineering, or public safety operations is welcomed.
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Nice to have
- Microsoft MCSE or Cisco CCNA certifications
- Direct experience supporting NG911 Call Taking or Dispatching solutions
- Bachelor's degree in a related field OR 5+ years of technical support experience
- Must be able to obtain background clearance as required by government customer
- Legal authorization to work in the U.S. indefinitely is required.
- Employer work permit sponsorship is not available for this position.
- Pay within this range varies and depends on job-related knowledge, skills, and experience.
- The actual offer will be based on the individual candidate.
Skills
- Company Overview
- Department Overview
Compensation
- $90,000- $100,000
- Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity.
- Pay within this range varies and depends on job-related knowledge, skills, and experience.
- Incentive Bonus Plans
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- Our U.S. Benefits include:
Company info
- Company Overview At Motorola Solutions, we believe that everything starts with our people.
- Department Overview At Motorola Solutions, safety and security are at the heart of everything we do.
- Manage and resolve complex trouble tickets efficiently within service management tools, maintaining clear communication with customers and technical leadership
Equal opportunity
- Motorola Solutions is an Equal Opportunity Employer.
- To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
Visa & Work Authorization
- Employer work permit sponsorship is not available for this position.
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This listing is sourced directly from Motorola Solutions's careers page and normalized into a canonical job model.