Zelis
Hybrid High Volume Call Center Representative - St Petersburg, FL
US FL St
Sponsorship not specifiedDetected 30 days ago
AccessibilityExcelCustomer SupportLeadershipCommunicationCollaborationProblem SolvingMicrosoft Office
About the role
- At Zelis, AI is woven into the fabric of how we work.
- You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Responsibilities
- Build and maintain a thorough knowledge of Zelis Payments products and solutions.
- Build and maintain a thorough knowledge of company policies and procedures, especially related to provider privacy.
- Maintain and display a positive attitude.
- Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact.
- We have potential paths into client support, management, and more.
Requirements
- A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication.
Nice to have
- Passion for customer service and helping people
- Excellent telephone etiquette and verbal communication skills
- Proficiency in problem-solving and basic troubleshooting
- Computer proficiency and technical aptitude
- Attention to detail
- Consistent and reliable
- Comfort with MS Office applications such as Word, Excel, PowerPoint, etc.
- Demonstrated resilience and resourcefulness in customer service situations
Benefits
- Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers.
- We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions.
- Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.
Company info
- Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
- At Zelis, we Get Stuff Done.
- A Little About Us
- The Zelis Payments Call Center Representatives are part of an upbeat and caring team responsible for addressing issues or concerns from our clients related to our products and processes.
- Don't worry if you don't have previous call center experience, we are happy to teach you!
Equal opportunity
- Zelis is proud to be an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
- We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role.
- We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Visa & Work Authorization
- Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
This listing is sourced directly from Zelis's careers page and normalized into a canonical job model.