NICE CXone

NICE CXone

Principal Business Consultant, AI

Canada - Remote · Principal

Sponsorship not specifiedDetected 12 days ago
LLMsProcess ImprovementCustomer SupportLeadershipCommunicationPublic Speaking

About the role

  • We set the highest standards and execute beyond them.
  • And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
  • This role involves working with multiple broad groups within NiCE and requires proven ability to influence cross-functional teams, both with and without formal authority, within a matrixed organization.

Responsibilities

  • Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NICE self-service and AI solutions.
  • Collaborate with product development teams to provide feedback and suggest improvements based on client experiences.
  • Own and manage senior stakeholder relationships, ensuring active participation and sponsorship throughout the engagement.
  • Manage consulting programs with continuous alignment with the entire product implementation program.
  • Map business cases into action items and solution designs.
  • Develop and deliver presentations to demonstrate the value and capabilities of our software solutions.
  • NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety.
  • Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Requirements

  • Minimum of 5 years of experience in self-service or AI software domains.
  • Experience with contact center enterprise software, with deep domain experience in digital/unassisted self-service channels (e.g., Google Dialog Flow).
  • Knowledge management expertise.
  • Experience in business process improvement and customer success.
  • Proven ability to independently handle senior executive audiences and stakeholders, provide thought leadership, and gain strategic partnerships.
  • Required Experience:

Nice to have

  • Degree in Business, Information Technology, or a related field preferred.
  • Experience with generative AI in the customer service domain is a plus.
  • IVR/Routing/ACD experience preferred.
  • Multi-industry experience preferred.

Benefits

  • Led project teams and demonstrated operational performance improvements with significant benefits.

Company info

  • Provide best practice recommendations to design and implement self-service and AI software solutions, ensuring customers fully optimize their business processes and maximize potential.
  • Build long-term relationships with customers, becoming a trusted advisor.

Visa & Work Authorization

  • Own and manage senior stakeholder relationships, ensuring active participation and sponsorship throughout the engagement.
Apply directly at NICE CXone →Create a free account for alerts like thisView NICE CXone immigration profile

This listing is sourced directly from NICE CXone's careers page and normalized into a canonical job model.