Dreessommerse
IT Support Manager – US
Cary, NC, United States
Sponsorship not specifiedDetected 2 days ago
Stakeholder ManagementProcurementLeadershipCommunicationProblem SolvingMentoring
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Creating a future worth living for future generations gets us out of bed every morning. Depending on the project, we are consultants, implementers, or both for sustainable, innovative and economical solutions for real estate, industry, energy and infrastructure. Our more than 6,500 employees at over 80 locations worldwide support our customers in
- interdisciplinary teams. Our thinking is both visionary and realistic. We work independently and as part of a team. With passion and the latest technologies. We unite. Join us at Dreso and let's create a world we want to live in.
Responsibilities
- Log, track, document, prioritize, and escalate incidents and service requests within the ITSM platform in line with SLAs and business needs
- Manage onboarding and offboarding activities, including device provisioning, account administration, access management, password resets, asset recovery, and security-compliant user lifecycle processes
- Coordinate IT procurement and maintain inventories of hardware, software, licenses, and other IT assets
- Support system, application, and technology project implementations, maintenance, upgrades, troubleshooting, and migrations
- Promote cybersecurity awareness, manage endpoint security solutions, and ensure compliance with IT policies, security standards, and data protection requirements
- Create and maintain documentation, knowledge base articles, FAQs, and support procedures while driving continuous improvement, service standardization, operational efficiency, user experience, and adoption of new technologies
- 5+ years of IT Support experience, including 3+ years leading Service Desk or End-User Support teams
- Strong analytical and problem-solving abilities, with a proven capacity to identify issues and implement practical solutions
Requirements
- Hands-on experience with ITSM processes, ITIL practices, major incident management, service disruptions, and endpoint/device lifecycle management
Skills
- Creating a future worth living for future generations gets us out of bed every morning.
- Our thinking is both visionary and realistic.
- With passion and the latest technologies.
Benefits
- Degree in Information Technology, Computer Science, or a related field (or equivalent combination of education, certifications, and practical experience)
- We promote your professional and personal development through individual training and further education at the Drees & Sommer Academy
Company info
- Depending on the project, we are consultants, implementers, or both for sustainable, innovative and economical solutions for real estate, industry, energy and infrastructure.
- We work independently and as part of a team.
- We are seeking a proactive and customer-focused IT professional with strong communication, troubleshooting, and problem-solving skills who enjoys working in an international environment.
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This listing is sourced directly from Dreessommerse's careers page and normalized into a canonical job model.