Levitate
Customer Success Specialist
Raleigh, NC
Sponsorship not specifiedDetected 13 days ago
Customer SuccessLeadershipCommunicationCritical ThinkingTime Management
About the role
- We believe the best work comes from people who are curious, driven, and excited to grow.
- Our five core values guide everything we do, and we look for teammates who embody the traits that make those values come to life: Creating Magic ✨ You have the persistence and grit to turn ambitious ideas into remarkable outcomes.
- Making Data-Driven Decisions 📊 You pair creativity with insights to make smarter, faster choices.
Responsibilities
- Maintain a customer book of business where you're responsible for customer satisfaction and hitting monthly retention goals
- Maintain up-to-date knowledge about company products and services as they evolve
Nice to have
- Experience in a customer-facing role is preferred
Benefits
- Our commitment to our staff is showcased not only through our strong company culture, but also through our employee-centric benefits and programs including:
Company info
- Serve as the main point of contact to develop and maintain relationships with customers
- Provide onboarding and training to new customers to assist them in reaching their goals.
- Ensure customers get fast time-to-value and are engaged with the product
- Ability to work independently and as part of a team
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