SPS-North America Opportunities - Not Externally Posted Board
Guest Services Specialist (Reception/Concierge)
Houston, Texas, United States
Sponsorship not specifiedDetected 26 days ago
Customer SupportLeadershipCommunicationCollaborationProblem SolvingAdaptabilityOrganizational SkillsMicrosoft Office
About the role
- The ideal candidate is customer-focused, highly organized, and passionate about delivering white-glove service in a fast-paced corporate environment.
- Job Overview The Guest Services Specialist serves as the primary front-of-house representative, ensuring every visitor, employee, and client receives exceptional service from arrival through departure.
- We Recognize Talent: Employee recognition programs that celebrate outstanding performance and contributions.
Responsibilities
- Build positive relationships with clients by understanding their preferences and service expectations
- Create and maintain client preference profiles to deliver personalized service
- Support onboarding, office moves, departures, and workspace readiness
- Event & Hospitality Support
- Maintain reception, lounges, and common areas in a clean, organized, and welcoming condition
- Maintain strong relationships with internal teams and clients
- Emergency & Workplace Support
- Career Growth: Opportunities to build a career in Workplace Experience, Hospitality, Office Services, and Client Operations.
Requirements
- Proven experience in a client-facing role within a corporate, hospitality, or workplace environment
- Technology proficiency with Microsoft Office and workplace software
- Ability to work effectively in a fast-paced environment
- Associate's or Bachelor's degree
- Experience supporting workplace experience, executive reception, concierge, or office services
Benefits
- Learning & Development: A culture that promotes continuous learning, leadership development, and career advancement.
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