Concord Hospital (CH)

Certified Recovery Support Worker

Concord, New Hampshire · Full-time

Sponsorship not specifiedDetected 9 days ago

Customer SupportEHR/EMRMentoring

About the role

The CRSW is the primary access point for patients and their families who are seeking assistance for a substance use disorder and is responsible for the patient receiving timely, efficient, and compassionate recovery-oriented services.
Certification, Registration & Licensure - CRSW within 6 months of hire.
Experience - Understands SUD and recovery. - Understands CRF-42. - Proven customer service experience.

Assisting patients with recovery skill building: Provide individual and/or group sessions to facilitate the identification of individual's strength and development of set recovery-oriented goals.
Employs recovery support services options for patients given their individual circumstances and readiness for change which may include harm reduction services/tools.
Linking patients to community resources: Familiarity with local community resources and support services
CRSWs are tasked with providing support and guidance to individuals who are experiencing a crisis to help manage emotions, make decisions, and move forward in the face of adversity.
They work directly with individuals experiencing distress to develop crisis/relapse prevention plans, while providing emotional support, promoting self-care, and modeling effective coping strategies that they have learned through their own lived experience.
Maintains confidentiality and accurate records: Has timely and accurate documentation for each contact with a patient.
Adhere to ethical standards and maintain the confidentiality of clients' information.
The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

securing signatures for all required documentations
While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak.
The employee is frequently required to bend and walk.
The employee is occasionally required to kneel, squat, and stand.

Demonstrated customer service ability to interact with the public, staff and patients preferred.
CRSW within 6 months of hire.
Understands SUD and recovery.
Understands CRF-42.
Proven customer service experience.

High School degree or General Educational Development equivalency required; must pass annual registration competency exam.

Shares recovery experience to build rapport and trust, with the ability to actively listen and offer emotional support and model wellness and resilience to demonstrate that recovery is possible.
Act as a liaison between patients and families or healthcare professionals to ensure coordinated care.
Empowering them to take an active role in their own wellness and recovery ensuring that their voice is heard and that their personal needs and goals are central to their treatment and recovery.
Also, participates in community outreach activities to foster awareness and education in the community about substance use disorders and resources.
Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the

This listing is sourced directly from Concord Hospital (CH)'s careers page and normalized into a canonical job model.