Umd

UHR HR Generalist

University of Maryland College Park · Contract

Sponsorship not specifiedDetected 19 hours ago

HRHRISCustomer SupportResearchPublic SpeakingMicrosoft Office

About the role

Serve as a first point of contact for campus customers by responding to routine HR inquiries via phone, email, and/or ticketing system, providing timely and courteous customer service.
Provide guidance to campus users on routine HR processes and system navigation, using job aids, documentation, and established procedures.
Research and respond to common HR questions using available resources and knowledge base materials; escalate non-routine or complex issues to appropriate HR staff as needed.

Support the HR Generalist team during peak service periods by assisting with workload volume and maintaining service levels.
Maintain confidentiality of employee information and adhere to university policies, procedures, and data security requirements.

A strong customer service mindset and the ability to translate complex HR concepts into clear guidance are essential.
Bachelor's degree from an accredited college or university.

Provide basic HR support across a range of functional areas, including benefits, recruitment, onboarding, training, payroll, and general HR policies and procedures.

Because of its customer service nature, this is an in-office position that adheres to a standard work schedule.
The majority of time is spent sitting at a desk at a computer workstation, and moving around the office to assist customers.
Limited travel around the campus, and off-campus, may be necessary.

The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization.

This listing is sourced directly from Umd's careers page and normalized into a canonical job model.