Blink Health
Senior Instructional Designer, AI & Simulation Enablement
New York, NY; Seattle, WA · Senior
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About the role
- Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
- BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications.
- With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.
Responsibilities
- Build and maintain a simulation roadmap aligned to the organization's highest-priority skill gaps, rather than defaulting to whichever tool is easiest to deploy.
- Own the prompt engineering and configuration behind AI-driven simulations (conversational AI role-play, AI-generated scenario content, adaptive difficulty), working within licensed platforms and/or custom-built tools.
- Maintain a working knowledge of the AI/LLM capabilities and constraints relevant to training use cases, translating this into realistic scope and timelines.
- Partner with facilitators and trainers to pressure-test simulations before rollout, incorporating live-delivery feedback into design and technical iteration.
- Translate technical/platform constraints (data privacy, integration limits, latency, model behavior) into design trade-offs that instructional design and facilitation stakeholders can understand and plan around.
- Pioneer AI-driven design and production processes that let the team scale simulation output while maintaining quality - this role owns how simulations get built, not just what gets built.
- Stay current on emerging AI tools and techniques relevant to simulation and instructional design, and make the call on when to adopt, pilot, or pass.
- Simulation Design & Strategy
- Our business model not only helps people, but drives economics that allow us to build a generational company.
- You have strong project management skills, with the ability to manage multiple concurrent initiatives and competing stakeholder priorities without losing quality.
Benefits
- At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances.
- We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.
- We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.
- You're comfortable reading and acting on learning/performance analytics - engagement, adoption, time-to-competency, and business performance data - to demonstrate program impact, not just completion.
- You have a bachelor's degree in Instructional Design, Learning Experience Design, Educational Technology, or a related field; equivalent professional experience will be considered in lieu of a degree.
- Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.
- Design branching scenarios, role-play conversations, and procedural/technical simulations grounded in adult learning principles and real on-the-job situations.
Company info
- We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation.
- Why Join Us: It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.
- It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.
Equal opportunity
- We are an equal opportunity employer and value diversity of all kinds.
This listing is sourced directly from Blink Health's careers page and normalized into a canonical job model.