Headway

Business Operations Lead

Remote - New York

Sponsorship not specified$105k-$155kDetected 49 days ago

SQLSparkData VisualizationDesign SystemsExcelCommunicationProblem Solving

About the role

You'll work independently to identify opportunities, address dependencies, and ensure alignment across stakeholders - turning ambiguous problems into structured analyses, scalable processes, and clear recommendations.

Drive complex, cross-functional initiatives that advance pod-level objectives - identifying opportunities, addressing dependencies, and ensuring alignment across stakeholders.
Build and operate scalable workflows and processes (0→1) that improve efficiency, reliability, and throughput across your domain.
Leverage data tools to extract insights, validate assumptions, and inform decisions, synthesizing findings into clear recommendations that guide pod and organizational priorities.
Plan, execute, and deliver initiatives end-to-end by setting clear objectives, timelines, and success metrics - driving accountability across functions without formal authority.
As a Business Operations Lead, you will drive complex, cross-functional initiatives that advance pod-level objectives.
You'll bring analytical rigor to root-cause investigations, design workflows and tooling that improve efficiency and reliability, and own initiatives end-to-end from scoping through delivery.
You design systems with scale in mind - anticipating bottlenecks, iterating based on feedback, and codifying learnings into playbooks and standards.

You have 5+ years of experience in operational roles at high-growth companies
background in consulting, finance, or business operations preferred but not required.
You independently deconstruct complex problems into structured, testable components - and you're comfortable working through ambiguity without waiting for full clarity.
You take calculated risks and make decisions that advance pod objectives, anticipating downstream impacts before taking action.

The admin work - credentialing, claims, payment reconciliation - is a nightmare.
Over 75,000 providers across all 50 states run their practice on our software, serving over 1 million patients.
Join us, and help change mental healthcare for the better.

The expected base pay range for this position is $105,400 - $155,000 based on a variety of factors including qualifications, experience, and geographic location.

Equity compensation
Medical, Dental, and Vision coverage
Work-from-Home Stipend
Therapy Reimbursement
16-week parental leave for eligible employees
Carrot Fertility annual reimbursement and membership
13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
In addition to base salary, this role may be eligible for an equity grant, depending on the position and level.
We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity.
As Headway works to build a new mental healthcare system that everyone can access, we're facing unique operational challenges and opportunities that come with growing and scaling at an unparalleled rate.

This listing is sourced directly from Headway's careers page and normalized into a canonical job model.