Mission Lane

Senior Manager, Operations Risk Management

Remote, United States · Senior · Full-time

Sponsorship not specified$115k-$138kDetected 12 days ago

LeadershipCommunicationCollaboration

About the role

By attracting top talent and leveraging cutting-edge technology, we're enabling people to unlock real financial progress.
This role exists to make sure the operations behind those moments always hold up.
Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role.

Partner with process owners across each business area - new customer originations, customer servicing and operations, payments, and portfolio management to assess risk, build controls, and drive remediation.
Own and Manage the incident management process - from identification through corrective action and closure, using customer complaints and operational reviews as early signals for emerging risk
Create and deliver executive-level risk reporting that gives senior leadership a clear, prioritized picture of where the risk is and what's being done about it
Build and lead the team
By fostering a culture of empathy and collaboration, we create a strong sense of belonging and support for every team member.

5+ years in first line operations risk management at a bank or financial services company
5+ years of direct experience working in a customer operations function
5+ years as a people manager
You can take a complex risk landscape and give senior leadership a clear picture of what matters most and what's being done about it
Willingness and ability to travel ~4-6 times a year for focused, multi-day team sessions (typically ~2-5 days per trip)

a payment that posts, an account that reflects what it should, a fee that matches what was disclosed.

Annual full-time starting base salary range: $115,000 - $138,000
This role is eligible for additional compensation in the forms of participation in our annual incentive and equity programs.
Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role.

We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status.
Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law.

Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia.
Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success.
We're looking for a Senior Manager, Operations Risk Management to build and own Mission Lane's first line of defense across Customer Operations, reporting to the Senior Director of Operations.
We're looking for team members who share our dedication to transparency and truth.

Mission Lane is an equal opportunity employer.
Applicants can initiate an accommodation request by contacting peopleexperience@missionlane.com.
equal opportunity employer.

In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people workin

This listing is sourced directly from Mission Lane's careers page and normalized into a canonical job model.