Insider One

Insider One

Customer Success Manager - US

United States

Sponsorship not specifiedDetected 980 days ago
Product ManagementCustomer SuccessLeadershipCommunicationTime Management

About the role

  • Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
  • Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices.
  • Don't just take our word for it - see for yourself.

Responsibilities

  • Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client.
  • Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap.
  • Be part of a diverse team that's as global as it gets - where every voice is heard and 50+ nationalities build together.
  • Become a Shareowner through our eligibility-based "ESOP" and own a piece of what you build.
  • Help build the team you want to work with and enjoy rewarding referral bonuses.
  • From global retreats to team-building activities, expect year-round events that turn into lifelong memories.
  • we are hiring for a mission - a mission to build a lasting legacy that will set the benchmark for the most progressive tech companies out there.
  • We aren't just hiring for a position; we are hiring for a mission - a mission to build a lasting legacy that will set the benchmark for the most progressive tech companies out there.
  • From day one, Insider One's mission has not only been to build a world-class product company, but also to create one of the most socially progressive technology communities in the world.

Requirements

  • Work with our data-geeks (aka engineers and developers) and product specialists whenever it's required to make sure the client has full tech support, if necessary.
  • A university degree in Business, Marketing, Engineering, or related fields.

Nice to have

  • Superior project and time management skills.
  • A keen eye for detail is a plus!
  • Passion for testing, measuring, and improving outreach and follow-up effectiveness.
  • The ability and flexibility to work in a fast-paced startup environment.
  • Solid understanding of basic web concepts and digital marketing.
  • Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
  • Opportunities to give back to your community through volunteering and purpose-driven social impact projects.

Benefits

  • Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
  • Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide.

Company info

  • Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable.
  • With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.
  • We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic.
  • We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L'Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on.
  • Insider One was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world.
  • Loved by customers, recognized by analysts, we are the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need.
  • We consistently outperform and continue our leadership, and the results speak for themselves.
  • Through our social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women's representation in STEM.
  • Behind all these achievements is an exceptionally talented, visionary team of overachievers that moves fast and agile, creating cutting-edge products, and focuses on making an impact.
  • If you want to be a part of this journey, just keep reading.

Visa & Work Authorization

  • yone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status
Apply directly at Insider One →Create a free account for alerts like thisView Insider One immigration profile

This listing is sourced directly from Insider One's careers page and normalized into a canonical job model.