Adyen

Team Lead - Account Management, Scaled

Chicago · Mid · Full-time

Sponsorship not specified$150k-$195kDetected 1 day ago

SalesforceAccount ManagementNegotiationRecruitingCustomer SuccessCustomer SupportLeadershipCommunicationCollaborationMentoring

About the role

At Adyen, everything we do is engineered for ambition.
We achieve this using a pooled Account Management approach focusing on operational efficiency, data-driven optimization, and proactivity.
We regularly reach out to our merchants to identify additional service opportunities such as global expansion, advanced fraud management, or revenue optimization features (e.g., authorization rate tuning, recurring billing features).

You will coach, support, balance workload, and keep the work fair and fun.
You'll create an inspiring, collaborative environment with open communication and a strong feedback culture.
Drive scalability initiatives and projects: Together with other global AM Leads, strengthen efforts towards automation, smarter usage of commercial tools (Gainsight, Salesforce), and "Account Management at scale" to handle an increasing volume of merchants efficiently.
Lead the day-to-day: Step in when needed, whether on operational digital payment complexities, merchant escalation calls, or critical commercial negotiations.
Align and collaborate with internal teams: Work closely with Marketing, Sales, Product, Technical Support, and Operations to provide outstanding customer experiences and feedback loops.
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers.
Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
Team Lead - Account Management, Scaled
With a strategic mindset and a hands-on approach, this team drives growth, expansion, and retention in our North American portfolio as we scale our merchant base efficiently.

You have owned commercial targets: proven commercial edge, strong negotiation skills, good judgment, and consultative acumen.
You have a genuine interest in and technical aptitude for digital payments, subscription models, API-driven architectures, and the wider FinTech space.
If you are excited about this role, apply by clicking the link below.
No matter who you are or where you're from, we welcome you to be your true self at Adyen.

5+ years of experience in a customer-facing B2B role, preferably Account Management, Customer Success, and/or Sales within the FinTech, SaaS, or E-commerce industries.

Fluent in English; excellent communication and presentation skills are a must.
Ready to meet us?
Annual OTE ranges from $150,000 to $195,000, inclusive of base salary and commercial bonus.
Our Diversity, Equity and Inclusion commitments
Our unique approach is a product of our diverse perspectives.
Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications.
What's next?
Learn more about our hiring process here.
Adyen is an equal opportunity employer.
All your information will be kept confidential according to EEO guidelines.

Commercial target ownership and delivery: Targets are annual and achieved at a team level, ensuring each member contributes via smart, proactive, data-driven outreach.

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice.
We are motivated individuals who tackle unique technical challenges at scale and solve them as a team.

This listing is sourced directly from Adyen's careers page and normalized into a canonical job model.