Smartsheet

Smartsheet

Principal Customer Success Manager - Enterprise Global (West)

Bellevue, WA, USA · Principal · Full-time

Sponsorship not specified$135k-$173kDetected 140 days ago
Project ManagementAccount ManagementCustomer SuccessLeadershipCommunicationMentoring

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odds of building a lasting career here

57Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 16 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 100%

Of 6 labor certifications old enough to have been used, 0 expired without the employer filing the next step. Median time from filing to decision: 458 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 376 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

Community outcomes

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About the role

  • That is magic at work, and it's what we show up for every day.
  • The role requires extensive experience in SaaS Customer Success, strong business acumen and exceptional communication skills.
  • For the right candidate, this is a career-defining opportunity to join the market leader in Collaborative Work Management (CWM) and help influence the future of Customer Success as a vocation.

Responsibilities

  • Personal paid Volunteer Day to support our community
  • Let's build what's next, together.

Nice to have

  • Understand your customer's business model, go to market strategy and organizational structure.
  • Use data to gain insights, provide guidance, increase customer adoption and identify opportunities for expansion.
  • Provide customer insight to internal teams like Product Management, Marketing, and Sales to inform innovation and improvement.
  • Meet or exceed all performance targets.
  • 10+ years of Customer Success or Account Management experience, preferably with SaaS model.
  • A Bachelor's degree in a relevant field or equivalent experience is preferred.
  • The ability to operate with nearly full autonomy and very limited oversight.
  • A proven track record of leading cross-departmental initiatives and delivering outcomes.

Compensation

  • US employees receive 12 paid holidays per year
  • Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from.
  • US Base Salary Pay Range
  • $135,000 - $172,500 USD

Benefits

  • Employer subsidized medical/vision and dental coverage for full-time employees
  • Monthly stipend to support your work and productivity
  • Flexible Time Away Program, plus Sick Time Off
  • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
  • Up to 24 weeks of Parental Leave
  • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
  • Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location.

Company info

  • Now, in our most ambitious chapter yet, we are uniting human teams with AI agents.
  • We welcome diverse perspectives and nontraditional paths-because we know that impact comes from individuals who care deeply and challenge thoughtfully.

Equal opportunity

  • Employer:
  • Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
  • If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
  • #LI-Remote
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This listing is sourced directly from Smartsheet's careers page and normalized into a canonical job model.