Pgtek
AI Customer Success Engineer - TS/SCI clearance with CI Poly
McLean, Virginia, United States · Full-time
No sponsorshipDetected 48 days ago
TypeScriptMachine LearningData AnalysisAccount ManagementCustomer SuccessCommunicationCollaborationProblem SolvingOrganizational Skills
About the role
- Basic understanding of AI and machine learning concepts, such as data preprocessing, model training, and deployment.
- Effective communication is crucial for a CSE working with AI products.
- Able to identify and resolve complex technical problems, work collaboratively with internal teams (e.g., engineering), and escalate critical issues when necessary.
Responsibilities
- This role requires strong communication and collaboration skills, as the CSE must work closely with stakeholders from engineering, sales, and program management to deliver an exceptional customer experience.
- The AI Platform CSE demonstrates the ability to use this information to develop targeted strategies for customer success, retention, and growth.
- Strong organizational skills with the ability to manage multiple customer priorities in a fast-paced environment.
- The CSE should be able to manage these changes effectively, communicate with customers about updates, and ensure a smooth customer experience.
Requirements
- The AI Platform CSE possesses the skills required to develop long-term relationships with customers that drive loyalty, retention, and growth for the program.
Nice to have
- Prior experience supporting AI, data analytics, or platform-based products.
- Experience in a customer success, technical account management, or solutions-oriented role.
- Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance.
- An Employee Assistance Program is available at no cost to all employees.
- ABOUT PGTEK PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships.
- Our company is our people, and we treat them like family.
Benefits
- They should be able to articulate the value proposition of their product, address customer concerns, and provide clear explanations of features and benefits.
Company info
- They should be able to explain complex technical terms to customers in a non-technical manner.
- An AI Platform CSE should have basic data analysis skills, including the ability to interpret data metrics, track customer engagement, and identify trends in usage patterns.
- Experience gathering insights from customers about their needs, pain points, and goals.
- As our AI Platform evolves, customers may need to adapt to new features or workflows.
- In this role, you will serve as the primary customer advocate, ensuring customers achieve measurable outcomes from our AI-powered platforms through strategic guidance, technical coordination, and relationship management.
This listing is sourced directly from Pgtek's careers page and normalized into a canonical job model.