Connecteam
Client Onboarding Manager
Georgia, United States
Sponsorship not specifiedDetected 13 hours ago
Project ManagementHRISOnboardingCommunicationCollaborationProblem SolvingOrganizational Skills
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Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- The Onboarding Manager guides new customers who come from a partnership, through the implementation of Connecteam, from initial handoff and kickoff through a successful payroll launch.
- This is a customer-facing, hands-on implementation role combining project management, system configuration, payroll-process understanding, customer training and cross-functional coordination.
- Implementations are payroll-first and planned around the customer's first clock-in date, payroll schedule and go-live timeline.
Responsibilities
- Own the customer onboarding process
- Build implementation plans around first clock-in, payroll periods, training requirements and payroll-processing deadlines.
- Lead kickoff, setup, training and client's payroll.
- Maintain clear timelines, responsibilities, next steps, risks and customer communication throughout each project.
- Lead discovery and solution design
- Identify complex requirements and suit the right solution with the design of the relevant setup.
- Set up and manage the integration.
- Deliver training and manage stakeholders
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
Requirements
- 2+ years of experience in implementation, onboarding, customer facing SaaS role with SMB & Mid Market client sizes.
- The Onboarding Manager must be highly perceptive, able to read people and situations quickly, and skilled at navigating complex interpersonal dynamics while maintaining trust across multiple internal and external teams.
Skills
- Connecteam is:
- Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.
- It gives teams the clarity and control to run the day, shift after shift, job after job.
Benefits
- Medical, dental, & vision coverage
- Paid time off for vacation, sick days
- From weekly happy hours to holiday parties, we always enjoy each other's company (and good food, of course).
Company info
- About The Role The Onboarding Manager guides new customers who come from a partnership, through the implementation of Connecteam, from initial handoff and kickoff through a successful payroll launch.
- We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce.
- Manage a book of business of customers that came from the partnership, from internal handoff through go-live and initial payroll stabilization.
- We are accepting applications from employees working in the following states: Texas, New York, New Jersey, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
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This listing is sourced directly from Connecteam's careers page and normalized into a canonical job model.