Affinity Hospice

Senior Customer Success Manager

New York, NY · Senior

Sponsorship not specified$112k-$163kDetected 70 days ago

CRMCustomer SuccessCadenceOrganizational Skills

About the role

This role is for someone who has mastered the fundamentals of enterprise CS and has proven track record owning complex renewals, expanding executive relationships, and consistently exceeding commercial targets.
This role reports directly to the Director of Enterprise Customer Success.
You'll be joining a seasoned, collaborative team that is invested in your development and success.

We believe great things happen when people come together intentionally to connect, create, and build momentum as a team.
As a Senior Customer Success Manager at Affinity, you'll own the full post-sale lifecycle for a portfolio of strategic enterprise accounts.
Own a portfolio of strategic enterprise accounts - driving adoption, delivering measurable business value, and securing renewals and expansion revenue
Build and execute success plans that reflect a deep understanding of each customer's business objectives, stakeholder landscape, and success metrics
Develop multi-threaded relationships across champion and economic buyer levels, and deliver meaningful executive business reviews on a consistent cadence
Orchestrate cross-functional resources - proactively pulling in product, support, and services teams to resolve escalations, accelerate adoption, and deliver an exceptional customer experience
Team Connection: Virtual team-building activities and socials to keep our team connected, because building strong relationships is key to success.
With more than 3,000 customers worldwide and backed by some of Silicon Valley's best firms, Affinity has raised $120M to empower dealmakers to find, manage, and close more deals.
Virtual team-building activities and socials to keep our team connected, because building strong relationships is key to success.

5+ years in Customer Success Management, or a similar post-sale role in an enterprise SaaS environment
Proven track record of hitting renewal, expansion, and retention targets across a complex enterprise book of business
Experience managing multi-stakeholder relationships, including executive-level engagement
Strong communicator and presenter - equally comfortable leading a c-suite level QBR and a product adoption session
Highly organized with sharp prioritization instincts; able to balance strategic account work with operational rigor
Demonstrated ability to lead cross-functional efforts and drive outcomes without direct authority
Comfortable operating in a fast-moving, evolving environment - and excited to help shape it

This represents the salary range that Affinity believes, in good faith, at the time of this posting, that it will pay for the posted job.
A reasonable estimate of the current range is $112,480.00 - $162,800.00 USD Base.

We cover your medical, dental, and vision insurance premiums with comprehensive PPO, HDHP and HMO options (in CA), and offer flexible personal & sick days to support your well-being.
Retirement Planning: We offer a 401(k) plan to help you plan for your future.
Learning & Development: We provide an annual education budget and a comprehensive L&D program.
Wellness Support: We reimburse monthly for things like home internet, meals, and wellness memberships/equipment to support your overall health and happiness.
Please note that the role compensation details below reflect the base salary only and do not include any variable pay, equity, or benefits.

As owners, we take pride in everything we do.
We embrace a growth mindset, engage in respectful candor, act as playmakers, and "taste the soup" by diving deep into experiences to create the best outcomes for our colleagues and clients.
You'll serve as a trusted advisor and internal advocate - building deep relationships, driving measurable business value, and orchestrating the right resources to help your customers succeed.
We are are proud to have received Inc. and Fortune Best Workplaces awards as well as to be Great Places to Work certified for the last 5 years running.
Join us on our mission to make it possible for anyone to cultivate and fully harness their network to succeed.
We offer a 401(k) plan to help you plan for your future.

This listing is sourced directly from Affinity Hospice's careers page and normalized into a canonical job model.