Arista Networks
Product Quality Engineer
Santa Clara, CA, United States
Sponsorship not specified$120k-$178kDetected 15 days ago
Product ManagementSupply ChainERPMechanical DesignElectrical EngineeringCommunicationPublic Speaking
About the role
- We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world.
- We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.
Responsibilities
- Maintain full accountability for hardware quality across the entire product lifecycle, from initial design and prototyping (inception) through manufacturing, deployment, and eventual decommissioning (end-of-life).
- Analyze RMA, Failure Analysis, and Repair data. Identify trends and raise quality alerts when necessary. Drive resolution, containment, and mitigation plans for such quality alerts.
- Conduct field hardware quality meetings, presenting field quality performance to key stakeholders, including senior management within Manufacturing, Engineering, Product Marketing, and Customer Support.
- Oversee operational performance of Failure Analysis contract manufacturer(s), ensuring partner(s) achieve key performance indicators, including FA cycle times, fault duplication rates, and fault isolation rates.
- Collaborate with Product Engineers, Hardware Engineers, and Test Engineers in debugging specific field RMAs.
- Review and approve Failure Analysis results. Ensure status of RMA and Failure Analysis cases are updated in Arista Support case management systems.
- Drive learnings from RMA / FA back into Manufacturing, Engineering, and Support teams.
- Publish external-facing Failure Analysis Reports to Arista Support teams.
- Collaborate with Arista Service Planning team to ensure quality alerts and ECOs are properly implemented across service depot inventory
- Experience working with contract manufacturing partners
Requirements
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related field
Nice to have
- Experience in Failure Analysis, Service, and Repair Operations a plus
Skills
- Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments.
- What sets us apart is our relentless pursuit of innovation.
- Who You'll Work With
Compensation
- The new hire base pay for this role has a pay range of $120,000 to $178,000.
Company info
- Provide support to Arista Account Teams by analyzing, publishing, and presenting failure analysis data for key customers.
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This listing is sourced directly from Arista Networks's careers page and normalized into a canonical job model.