Bits In Glass
Business Analyst Creatio
US Remote, Florida, United States
Sponsorship not specifiedDetected 33 days ago
Data AnalysisProject ManagementAgileJiraCRMCustomer SuccessCommunicationProblem SolvingPublic Speaking
About the role
- If you're looking to deepen your expertise and solve real-world problems, Bits In Glass could be the place for you.
Responsibilities
- Gather and document business and functional requirements from stakeholders
- Map and optimize business processes and customer workflows
- Model and support implementation of process automation
- Collaborate with technical teams to deliver CRM solutions and customizations
- Validate system designs and implementations against business requirements
- Engage with clients to support adoption and resolve delivery challenges
- Lead or support client training and onboarding
- Proven ability to work with cross-functional teams to deliver customer-driven solutions and improve overall business processes.
- Ability to manage multiple projects and prioritize tasks effectively.
- Work with the client and the Bits In Glass sales and delivery teams to identify opportunities for future work, maintain change control and maximize potential for value-added work.
Requirements
- Experience with data analysis, reporting tools, and presenting insights to drive business decisions.
- Technical acumen with knowledge of low-code platforms and system integrations.
- Experience with Jira or Dev ops
Nice to have
- certifications in CRM platforms or customer success management are a plus.
- Bachelor's degree in Business, IT, or related field
Skills
- Bachelor's degree in Business, IT, or related field; certifications in CRM platforms or customer success management are a plus.
- 3-5 years of experience as a Business Analyst, with a focus on customer success and CRM solutions.
- Strong understanding of Customer Success principles and CRM systems with a strong preference for Creatio.
- Strong communication and interpersonal skills to work with both technical teams and business stakeholders.
- Enterprise client experience
- Strong analytical skills to drive customer success outcomes.
- Work with client to portion future work with the client
- Experience in process mapping and identifying areas for improvement.
- Join a company that's leading the way in AI and automation consulting.
- Our portfolio spans 10+ top technologies across business applications, data, process, cloud, and AI.
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This listing is sourced directly from Bits In Glass's careers page and normalized into a canonical job model.