Fractal

Fractal

Production Support Manager -DigiOps

California · Full-time

Sponsorship not specified$150k-$185kDetected 4 days ago
SQLDatabricksAzureCI/CDDevOpsMachine LearningSparkData AnalysisData EngineeringMLOpsStakeholder ManagementOperations ManagementProcess ImprovementLeadershipCommunicationProblem Solving

About the role

  • The Production Support Manager - Digital Operations is responsible for ensuring the stability, reliability, and performance of data platforms and digital solutions built on Azure, Databricks, and modern data engineering frameworks.
  • This role combines production support leadership, data engineering expertise, and stakeholder management, with strong focus on data quality, governance, and operational excellence.

Responsibilities

  • Production Support & Operations Management
  • Lead end-to-end production support for Azure-based data platforms ensuring high availability and reliability
  • Manage incident, problem, and change management processes in alignment with ITIL practices
  • Drive root cause analysis (RCA) and implement preventive measures for recurring issues
  • Ensure 24x7 support readiness, including on-call governance and escalation handling
  • Collaborate with engineering teams for deployment, release management, and enhancements

Requirements

  • All applications must be made through posted job openings

Nice to have

  • Certifications in Microsoft Azure (Data Engineer Associate / Solutions Architect)
  • Exposure to DevOps tools (Azure DevOps, CI/CD pipelines)

Skills

  • Strong experience in Azure Data Engineering ecosystem (ADF, ADLS, Synapse, Azure SQL)
  • Hands-on expertise in Databricks (PySpark, Spark optimization)
  • Advanced proficiency in SQL for data analysis and troubleshooting
  • Experience with data pipeline orchestration and workflow management
  • Familiarity with monitoring tools and frameworks (Azure Monitor, Log Analytics, etc.)
  • Experience in implementing data quality frameworks and validation checks
  • Understanding of data governance, metadata management, and compliance standards
  • Exposure to tools/processes related to data cataloging and lineage tracking
  • Strong knowledge of ITIL processes (Incident, Problem, Change Management)
  • Proven experience managing production environments and critical issue resolution
  • Excellent client communication and stakeholder management skills
  • Strong analytical, problem-solving, and decision-making abilities

Compensation

  • The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
  • At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
  • A reasonable estimate of the current range is: $150,000 - $185,000.

Benefits

  • You will be eligible for benefits on the first day of employment with the Company.
  • The Company provides for 11 paid holidays and 12 weeks of Parental Leave.
  • We also follow a "free time" PTO policy, allowing you the flexibility to take time needed for either sick time or vacation.
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This listing is sourced directly from Fractal's careers page and normalized into a canonical job model.