Sprinter Health

Patient Engagement Specialist I

Remote - United States

Sponsorship not specified$150k-$200kDetected 9 days ago

Outbound SalesExcelZendeskEHR/EMRCommunicationProblem SolvingOrganizational Skills

About the role

We are looking for an experienced, customer-centric individual to grow our patient engagement arm.
As a Patient Engagement Specialist I, you are often the first voice of Sprinter Health.
A Day in the Life of a Sprinter Patient Engagement Specialist I

As different customer situations arise, you will escalate questions and concerns to other teams for additional support

To support you in your role, you will build a strong understanding of the care model of each of our partners to support any outstanding questions patients may have

At least 2 years of outbound call center experience including at least 1 year in the healthcare industry
Proficiency in using electronic health record (EHR) systems and other healthcare software
Proven skill managing multiple channels of communication including phone, email, chat, etc.
Experience with Zendesk (preferred)
Experience with Five9 (preferred)

You are flexible and have humility as well as a sense of humor
You have experience working in an on-demand service or healthcare environment
Medical, Dental and Vision
Generous parental leave (16 weeks for the birthing parent, 8 weeks for the non-birthing parent)
As you connect with patients, you will help educate them on the importance of receiving their ordered services as well as the benefits receiving them in-home with Sprinter Health
We are rapidly expanding our operations as we build new partnerships across the healthcare spectrum.
You will collaborate with other representatives and healthcare professionals to ensure a seamless patient experience

At Sprinter Health, we're focused on dramatically expanding access to healthcare by reimagining the patient experience-delivered at home and powered by technology for scale. Sprinter Health is building the clinical and technological infrastructure to realize a future of healthcare untethered.
We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients. We're backed by prominent VCs, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from Google, Facebook, LabCorp, and Disney.
At Sprinter Health, we're focused on dramatically expanding access to healthcare by reimagining the patient experience-delivered at home and powered by technology for scale.
Sprinter Health is building the clinical and technological infrastructure to realize a future of healthcare untethered.
We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients.
We're backed by prominent VCs, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from Google, Facebook, LabCorp, and Disney.
We are looking for someone that can use their voice to support patients in their care journey through convenient, at-home services.

This listing is sourced directly from Sprinter Health's careers page and normalized into a canonical job model.