Crunchyroll
Senior Instructional Designer, Customer Experience
Los Angeles, California, United States · Senior
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About the role
- In this role you will craft clear, compelling narratives and training materials for the customer experience teams.
- In the role of Senior Instructional Designer, Customer Experience, you will report to the Director, CX Enablement.
Responsibilities
- Maintain reusable templates and a source-of-truth content library
- Lead needs analysis, curriculum design, and iterative improvement for new-hire ramp and role-specific pathways
- Design assessments that measure behavior change
- Support localization efforts
- 12+ years in instructional design, enablement, or knowledge roles supporting customer experience audiences.
- Immersive storytelling excellence: 5+ years of experiencing crafting narratives that drive agent adoption into immediate impact.
- Support program for new parents
Requirements
- Data storytelling: ability to contextualize data, derive insights, and recommend actions and tradeoffs.
- AI Literacy: Hands-on experience with generative AI tools or specialized instructional design AI assistants for content creation and editing.
- Technical fluency: Familiarity with customer experience operating models and the ability to translate into instructional content.
Skills
- This includes content structure and governance of our customer experience tools and services.
Compensation
- The Pay Range for this position is listed.
- $110,000 - $140,000 USD
Benefits
- Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
- Flexible time off policies allowing you to take the time you need to be your whole self.
- Generous medical, dental, vision, STD, LTD, and life insurance
- Health Saving Account HSA program
- Health care and dependent care FSA
- Employer paid commuter benefit
- The range listed is just one component of Crunchyroll's Total Rewards offerings for employees.
- Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks.
Company info
- About Crunchyroll
- Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community.
- We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave.
- Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it's powered by the anime content we all love.
- Join our team, and help us shape the future of anime!
- We are considering applicants for the location of Los Angeles.
- About our Values
- We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do.
- Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
This listing is sourced directly from Crunchyroll's careers page and normalized into a canonical job model.