Gsi

Front Desk - Big Sur

Big Sur, CA

Sponsorship not specified$30k-$35kDetected 1 day ago

Communication

About the role

Provide administrative, reception and program support to management and staff.
Manage phone activity including providing general knowledge to callers.
Maintain awareness of safety issues, and report them immediately to your manager.

Ability to stand for the entire work day and to climb steps regularly.
Ability to sit at a desk and monitor phones for extended amounts of time.
Ability to withstand temperatures in indoor and outdoor environments.
The Front Desk Agent must have the ability to perform all desk attendant functions including checking guests in and out, reservations, and answering and making phone calls.
Must have strong customer services skills.
Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.

Register and assign rooms to guests.
Provide quotes for room rates and up-sell the guest when possible.
Assist in coordinating the Front Desk and the Housekeeping Department.
Verify that the correct charges and credits are posted to the corresponding guest folio.
Collect payment for charges on the guest folio.
Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
Responds to guest inquiries.
Resolves guest complaints within scope of authority, otherwise refer the matter to the management.

Excellent interpersonal, administrative, telephone and other communications skills.

Manage walk-in traffic. Sign in customers as needed. Smile and greet customers in a welcoming manner.

This listing is sourced directly from Gsi's careers page and normalized into a canonical job model.