Quiq
Sr Program Manager
Remote US · Senior
No sponsorshipDetected 140 days ago
Project ManagementCustomer SuccessCustomer SupportLeadershipCommunicationCollaborationProblem SolvingOrganizational Skills
About the role
- You will work closely with clients, internal teams, and senior leadership to ensure successful project execution, expectations, resource planning, customer satisfaction, and long-term business value.
- As a team member in the newly developed Program Management team you will also help define the PMO function as we continue to grow and evolve.
Responsibilities
- Program Management: Lead and manage multiple enterprise-level projects from initiation through delivering and into optimization and tuning. Ensuring they are completed on time, within scope, and within budget following our Services Methodology approach.
- Team Leadership: Coordinate the services team members including solution architects, implementation specialists, integration engineers, and other relevant roles, to ensure cohesive project execution. Also collaborate with product, customer success and sales.
- Risk Management: Identify potential project risks and develop mitigation strategies to address them proactively. Serve as the first line escalation point for issues that jeopardize customer satisfaction, project completion, or internal standards.
- Continuous Improvement: Implement best practices and lessons learned to enhance the efficiency and effectiveness of project delivery. Advance operational prowess through collaboration with Services leadership.
- Our Professional Services team focuses on automating conversations to deliver outstanding customer experiences using advanced language models.
- Lead and manage multiple enterprise-level projects from initiation through delivering and into optimization and tuning.
- Build and maintain strong relationships with key stakeholders - including senior leaders, project managers, workflow owners, and creators - serving as the primary point of contact for all project-related activities.
- Also collaborate with product, customer success and sales.
- Implement best practices and lessons learned to enhance the efficiency and effectiveness of project delivery.
Requirements
- 7+ years of experience in program or project management, with a focus on enterprise clients within the technology or SaaS industry.
- Bachelor's degree in Business, Information Technology, or a related field
Skills
- Strong understanding of project management methodologies and tools.
- Superior communication and interpersonal abilities.
- Proven ability to manage multiple projects simultaneously.
- Experience building project delivery methodologies and processes
- Strong passion for working with large enterprise companies.
- Strategic thinker with a client-centric approach.
- Highly organized with keen attention to detail.
- Adaptive to changing priorities and able to thrive in a fast-paced environment.
- Strong problem-solving capabilities and a proactive attitude.
- Passion for building and testing new processes.
- Applicants need to have the authority to work in the US.
Compensation
- Benefits and Perks Market competitive total compensation package 100% company paid family medical and 100% individual dental and vision insurance coverage Flexible, unlimited vacation policy Stock options Strong company culture Quiq is an e
Benefits
- Assist with education on the nuances of AI and AI Assistants as well as the tuning and ongoing ownership of the Quiq application.
Company info
- Workshop ownership and execution: Take ownership of developing workshops as a part of the development of user stories and technical requirements to support the development of AI Assistants for our customers.
- Provide recommendations and guidance on product capabilities: Utilize deep Quiq product knowledge and knowledge of the customer service market to make strategic recommendations to customers on what product capabilities to support best in class customer service.
- At Quiq, we aim to provide exceptional conversations, whether through humans or AI Assistants.
- Our customers include some of the world's largest enterprises, and we're dedicated to helping them solve their toughest challenges.
- Your Role as a Program Manager As a Program Manager you will be responsible for managing and delivering complex, high-impact projects for our largest enterprise customers.
- Take ownership of developing workshops as a part of the development of user stories and technical requirements to support the development of AI Assistants for our customers.
- We are a welcoming place for everyone, and we do our best to make sure people feel supported and connected at work.
- As we are at an early stage, immigration sponsorship is not available.
Visa & Work Authorization
- As we are at an early stage, immigration sponsorship is not available.
This listing is sourced directly from Quiq's careers page and normalized into a canonical job model.