McKesson
Account Manager Patient Assistance Services/ Onsite
Baltimore, MARYLAND, United States
Sponsorship not specifiedDetected 1405 days ago
ComplianceSalesAccount ManagementProcess ImprovementCustomer SupportHIPAACommunicationCollaborationProblem SolvingPublic SpeakingMicrosoft Office
About the role
- McKesson RxO and the customer and thus should be knowledgeable on all McKesson RxO service offerings.
- Administer RxO programs and services at a specific site or via a remote approach to provide documented value via PAP, Revenue or SA.
- Works autonomously and is self-managed in a virtual environment.
Responsibilities
- Works in a self-directed professional environment and provides best in class services and support for McKesson RxO Customers
- Provide support on all day-to-day issues for McKesson RxO Services in collaboration with McKesson's PAS Reps, Revenue Analyst and/or Analytics Analyst
- Develop and implement process improvement recommendations to satisfy business unit functions and goals
- Must maintain the McKesson ICARE standards of behavior at all times
Requirements
- 3+ years of customer focused Client/Account Management experience
- Must have strong computer skills with proficiency in MS Office Suite
- Must have strong analytical and problem-solving skills
- Successful experience in a dynamic environment with the ability to navigate organizational complexity and change
- Must have strong understanding of confidentiality of patient records and HIPAA compliance
- Ability to be self-directed and autonomous and able to work effectively independently
- Must have ability to manage multiple, concurrent projects and priorities effectively and continue to meet deadlines
- Bachelor's Degree preferred; Master's Degree is a plus
Nice to have
- Master's Degree is a plus
- Bachelor's Degree preferred
- Patient Assistance experience a plus
- Hospital systems experience a plus
Benefits
- Consults with the other members of the McKesson RxO team in reviewing analysis, validating and documenting revenue/reimbursement and patient assistance opportunity.
- Use knowledge and expertise to analyze, implement, monitor and document pharmacy reimbursement/revenue identified value, realized value and missed opportunity
- Must have strong verbal and written communications skills with the ability to present and communicate with healthcare professionals at all levels with professional, engaging and confident demeanor
- Healthcare, Reimbursement or Account Management industry experience preferred.
- Bachelor's degree in healthcare, finance, or related experience; Master's Degree is a plus
Company info
- Makes daily decisions and uses sound judgment on the recovery work processes, prioritizes customers and recovery management to maximize revenues.
- Follow up with customers on any outstanding realized value or missed opportunities
Equal opportunity
- All your information will be kept confidential according to EEO guidelines.
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This listing is sourced directly from McKesson's careers page and normalized into a canonical job model.