wcyr
Employment Case Manager
Newmarket, Ontario · Full-time
Sponsorship not specifiedDetected 20 days ago
BudgetingResearchCommunicationProblem SolvingMentoringOrganizational SkillsMicrosoft Office
About the role
- This position is ideal for someone who is client-centred, trauma-informed, practical, encouraging, and skilled at helping people move from feeling stuck or overwhelmed to having a clear and achievable path forward.
- Work with clients to assess strengths, barriers, interests, skills, financial needs, education history, work experience, and personal circumstances.
- Help clients identify and navigate barriers such as childcare, transportation, confidence, digital literacy, credential recognition, housing instability, income insecurity, trauma, caregiving responsibilities, or lack of work experience.
Responsibilities
- Client Support & Case Management
- Support clients to develop individualized action plans with clear, realistic steps toward their goals.
- Provide ongoing encouragement, accountability, follow-up, and problem-solving support.
- Support clients with employment readiness, including resumes, cover letters, job searches, applications, interview preparation, workplace communication, and confidence-building.
- Support clients who are considering returning to school, upgrading, certification, micro-credentials, apprenticeship pathways, or professional training.
Requirements
- Experience using a trauma-informed, anti-oppressive, strengths-based, and client-centred approach.
- Proficiency with Microsoft Office, Google Workspace, databases, and virtual service delivery tools.
- Experience working in a women-serving, family-serving, anti-violence, settlement, employment, or community-based organization.
- Ability to speak additional languages.
- Post-secondary education in social work, social services, career counselling, employment counselling, community development, financial empowerment, psychology, education, or a related field
- or equivalent experience.
- Experience providing case management, employment support, career planning, financial empowerment, or systems navigation.
- Strong understanding of barriers that may affect employment, education, and financial stability, particularly for women, newcomers, survivors of violence, low-income individuals, caregivers, and people experiencing systemic inequities.
- Knowledge of local employment services, education and training pathways, income supports, financial resources, and community services.
- Strong communication, coaching, problem-solving, documentation, and relationship-building skills.
- Ability to support clients with practical tools while respecting their pace, choices, lived experience, and goals.
- Comfortable supporting clients with resumes, job searching, interviews, applications, budgeting, and goal planning.
- Strong organizational skills and ability to manage a caseload independently.
- Knowledge of Ontario employment systems, OSAP, income supports, social assistance, ODSP/OW, childcare subsidy, and community financial empowerment resources.
Compensation
- $58,000 per annum, with benefits
- Position type: full-time, permanent
Benefits
- Build and maintain knowledge of local employment, education, financial, settlement, housing, childcare, mental health, and community resources.
- Provide one-on-one, client-centred case management to support employment, education, career, and financial empowerment goals.
- Education & Training Pathways
Company info
- Support clients to understand labour market information, transferable skills, training pathways, and realistic steps toward career advancement.
This listing is sourced directly from wcyr's careers page and normalized into a canonical job model.