Pennant Group

Clinical Applications – Service Desk

Remote, USA · Full-time

Sponsorship not specifiedDetected 30 days ago

Project ManagementAccount ManagementAccountingProcess ImprovementCustomer SupportCommunicationProblem Solving

About the role

The Clinical Applications Service Desk Resource role is designed to support the use of clinical applications within our healthcare organization, helping operations utilize systems and identify and correct issues in a timely manner.
The Service Desk Resource will ensure the efficient and effective resolution of user issues, manage and maintain proactive support and self-support tools, provide guidance and training to staff, and maintain excellent customer service standards.

Technical Support & Issue Resolution: Execute the timely and accurate resolution of service desk tickets related to clinical applications.
Provide hands-on telephone, email, and ticket-based technical support for clinical applications, including troubleshooting, configuration, and maintenance.
Process Improvement: Develop and implement strategies to improve service desk efficiency and effectiveness. Monitor and analyze metrics to identify areas for improvement. Maintain comprehensive documentation of help desk processes, procedures, and resolutions.
Security Management: Implement and enforce security measures to protect applications and data from unauthorized access. Execute SOP's consistently to ensure compliance with user account management, access, and usage policies and procedures.
Propose and implement innovative solutions that can further enhance operational efficiency and financial performance.
1+ years of general customer support, training, implementation, project management, or clinical application user experience in eClinicalWorks.
Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets.
By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners.
Our culture fosters excellence both personally and professionally and promotes development that leads to continued success.

Additional experience with Homecare Homebase, Forcura, Waystar, Medalogix, NVOQ, supply interfaces, medication interfaces, or other clinical applications is a plus.

Ensure all service desk activities comply with relevant regulations, policies, and standards.
Stay updated with industry trends, new technologies, and best practices to continually enhance service desk operations.

Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries.
Affiliates of Pennant Services now operate 250 senior living, home health, hospice and home care operations across the United States!
P assion for Learning, L ove One Another, I ntelligent Risk Taking, C elebrate, O wnership.

These operations have no corporate headquarters or traditional management hierarchy.
Instead, they operate independently with support from the "Service Center," a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT, and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their agencies.
Something else that sets us apart from other companies is the quality of our most valuable resources - our people!
We are dedicated to living out our culture as defined by our core values, "CAPLICO": C ustomer Second, A ccountability.
We are committed to providing a competitive Total Rewards Package that meets our employees' needs.

This listing is sourced directly from Pennant Group's careers page and normalized into a canonical job model.