Nift
Client Success Manager
Remote, USA · Full-time
Sponsorship not specifiedDetected 128 days ago
SparkPerformance MarketingSalesAccount ManagementCommunicationProblem SolvingAdaptability
About the role
- We're actively looking for a Client Success Manager to join our Revenue team.
- As a Client Success Manager, you will be responsible for managing and optimizing client campaigns, ensuring they achieve their performance goals while maximizing efficiency and budget utilization.
- You will provide strategic insights and identify opportunities to scale accounts post-launch through upselling and cross-selling.
Responsibilities
- Proactively manage, monitor, and optimize client campaigns to drive performance, efficiency, full budget utilization and increases
- Lead onboarding calls, traffic creative assets, and set up new campaigns through Nift's managed service platform for brands and advertisers
- Set and manage expectations with clients while fostering strong, long-term partnerships
- Drive high levels of customer satisfaction and retention by delivering exceptional service, addressing issues promptly, and ensuring clients achieve their goals
- Brings a sense of urgency and ability to manage a high volume of business in a fast-paced environment
- Excellent communication skills, attention to detail, and ability to build trust with cross-functional teams and manage stakeholder escalations effectively.
- You will build and maintain strong client relationships, serving as the primary point of contact and owning the ongoing management and growth of assigned accounts.
Requirements
- Minimum of 7 years of account management and/or client success experience, with digital advertising
- Subject matter expertise in PPC, CPA, CPC, and LTV models, supporting performance marketers with data-driven insights
- Proven ability to scale and grow client budgets (Sales) while maintaining strong ROI
- Strong ability to analyze and interpret client data to craft compelling performance stories
- Advanced spreadsheet proficiency (pivot tables, formulas, data extraction, and reporting)
Nice to have
- A bachelor's degree in business, marketing, or a related field is preferred
Compensation
- Competitive compensation, comprehensive benefits (401K with matching, Medical/Dental/Vision), and we offer all full-time employees the potential to hold company equity
Benefits
- Competitive compensation, comprehensive benefits (401K with matching, Medical/Dental/Vision), and we offer all full-time employees the potential to hold company equity
- Unlimited Responsible PTO
- Flexible remote work
Company info
- Nift's mission is to reshape how people discover and try new brands by introducing them to new products and services through thoughtful "thank-you" gifts.
- Our customer-first approach ensures businesses acquire new customers efficiently while making customers feel valued and rewarded.
- We are a data-driven, cash-flow-positive company that has experienced 731% growth over the last three years.
- Now, we're scaling to become one of the largest sources for new customer acquisition worldwide.
- Backed by Spark Capital & Foundry who also invested in Slack, Snap, SeatGeek, Fitbit, Warby Parker, Wayfair and Twitter, we are poised for exponential growth and ready to demonstrate impact on a global scale.
- Read more about our growth here.
- Nift is disrupting performance marketing, delivering millions of new customers to brands every month.
This listing is sourced directly from Nift's careers page and normalized into a canonical job model.