Highmark Health

Patient Access Coordinator I - Neurology - AGH - Full-time

Pittsburgh PA, 15212, 320 E N Ave · Full-time

Sponsorship not specifiedDetected 5 days ago

ComplianceAccessibilityCustomer SupportHIPAALeadershipCommunication

About the role

Articulates information in a manner that patients, guarantors and family members understand so they know what to expect and understand their financial responsibilities.
Assumes clinical and financial risk of the organization when collecting and documenting information on behalf of the patient.

Identifies all patient financial responsibilities, calculates estimates, collects liabilities and post payment transactions as appropriate in the ADT system and performs daily reconciliation.
Delivers positive patient experience.
Cooperates with and maintains excellent working relationships with patients, AHN leadership and staff, physician offices and designated external agencies or vendors.
Performs any written or verbal communication necessary to exchange information with designated contacts and promote working relationships. (10%)
Maintains focus on attaining productivity standards, recommending innovative approaches for enhancing performance and productivity when appropriate. (10%)

Experience operating a PC and using software applications
It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.
Performs other duties as assigned or required.
Obtains limited clinical data based on service required.
High school diploma or GED
or one - three months related experience and/or training
or equivalent combination of education and experience.
One previous year of related experience, preferably within a medical setting, financial services
setting, and/or a demanding customer service environment
Preferred
Medical terminology and obtaining insurance verifications
Call/Service Center experience
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

Conducts scheduling, and preregistration functions, validates patient demographic data, identifies and verifies medical benefits, accurate plan code and COB order.
Completes and/or attends mandatory training and education sessions within approved organizational guidelines and timeframes. (10%)

Allegheny Health Network Job Description:
Completes one or more of the following processes (scheduling, pre-registration, financial clearance, authorization and referral validation and pre-serviceability estimations and collections) within Patient Access and creates the first impression of AHN's services to patients and families and other external customers.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

This listing is sourced directly from Highmark Health's careers page and normalized into a canonical job model.