Two Dots
Customer Success Associate
Santa Monica
Sponsorship not specified$65k-$75kDetected 1101 days ago
CRMCustomer SuccessCustomer SupportCommunicationCollaborationProblem Solving
About the role
- Your primary responsibility will be to guide them through our income verification and fraud detection software for their rental applications.
Responsibilities
- Client Support: Provide exceptional support to leasing agent clients, addressing their questions, troubleshooting issues, and guiding them through our software via both phone and chat.
- Product Understanding: Become an expert on our income verification and fraud detection software to support clients and guide them to maximize its value effectively.
- Customer Satisfaction: Monitor customer satisfaction and identify opportunities to improve our support and services.
- Documentation: Maintain and update customer documentation and training materials.
- Collaboration: Collaborate with the Customer Success Lead and other team members to achieve our customer success goals.
- Provide exceptional support to leasing agent clients, addressing their questions, troubleshooting issues, and guiding them through our software via both phone and chat.
- Become an expert on our income verification and fraud detection software to support clients and guide them to maximize its value effectively.
- Monitor customer satisfaction and identify opportunities to improve our support and services.
- Maintain and update customer documentation and training materials.
Requirements
- 1+ years of experience in customer service, customer success, or a similar role.
- Strong understanding of the residential real estate industry, particularly leasing processes.
- You will be their first point of contact for any support issues or inquiries, ensuring they have a seamless and positive experience with our software.
- Excellent communication and interpersonal skills.
- Problem-solving and conflict-resolution skills.
- Proficient in using customer service software and CRM systems.
- Ability to multitask and manage time effectively.
Compensation
- $65k-$75k
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