Uareai
Director of Customer Success
Los Altos, CA · Director · Full-time
Sponsorship not specified$120k-$200kDetected 3 days ago
A/B TestingCustomer Success
About the role
- We are hiring a Director of Customer Success to build our CS function 0-to-1 across a consumer and professional user base.
Responsibilities
- Design the CS motion from scratch: onboarding, activation, retention, automation vs high-touch.
- Own stickiness and activation metrics (NRR, GRR) and the systems behind them.
- Partner across product and sales
- lead as a hands-on player-coach.
- Across every role we index heavily on a growth mindset. We want people who optimize for outcomes over output, use best practices and experimentation by default, and are always looking to move the metric that matters, not just complete the task.
Compensation
- $120,000 - $200,000 USD
Benefits
- Our total compensation package for full-time employees includes equity and a comprehensive benefits package.
Company info
- What we're looking for
This listing is sourced directly from Uareai's careers page and normalized into a canonical job model.