Wise
Account Manager - Payouts
Austin, , United States · Mid
Sponsorship not specifiedDetected 46 days ago
Account ManagementCustomer SuccessCustomer Support
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
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About the role
- The Payouts team specifically serves high-volume enterprise clients-such as creator economy platforms, content licensing firms, and gig-economy businesses-that rely on Wise's API infrastructure to send funds globally at scale.
- We believe teams are strongest when they are diverse, equitable and inclusive.
- We're proud to have a truly international team, and we celebrate our differences.
Responsibilities
- Partner Onboarding & Go-Live (30%)
- Partner with Pre-Sales and Implementation teams to project-manage newly signed enterprise accounts from contract execution to first successful payout run.
- Own net revenue retention and expansion targets across your portfolio, driving adoption of new payment corridors, currencies, payout flows, and additional business units.
- Serve as the primary, hands-on point of contact for live enterprise partners (e.g., creator platforms, marketplaces, gig-economy firms).
- Act as a first-line technical resource to triage API batch failures, webhook errors, and settlement discrepancies directly with partner engineering teams before escalating to internal engineering.
- Function Building & Operational Excellence (10%)
- Collaborate cross-functionally with Global Wise Platform teams across Technical Support, Compliance, Pricing, and Product to optimize client experience and workflow efficiency.
- Monitor evolving partner business models and payment flows to identify potential regulatory or compliance shifts, partnering with internal Compliance teams to adjust operational setups as needed.
- Technical Aptitude: Clear understanding of API and payment infrastructure concepts; able to accurately scope and diagnose client technical issues to drive quick resolution with internal engineering and product teams.
Skills
- For everyone, everywhere.
- Wise Platform powers cross-border payments for banks, enterprise corporations, and global tech platforms.
Benefits
- Technical Relationship Management & Portfolio Health (20%)
- Design, test, and implement foundational post-sale processes, including client onboarding playbooks, account health scoring models, QBR formats, and internal escalation paths.
- Data Fluency: Proven capability using transactional data and client usage metrics to assess portfolio health and surface expansion opportunities.
Company info
- More about our mission and what we offer.
- Find out more: 👋 Wise Platform: who we are, what we do 👀 How we work: a practical guide ⚙️ The Wise Tech Stack, 2022 Edition For everyone, everywhere.
- Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
- 👋 Wise Platform: who we are, what we do
This listing is sourced directly from Wise's careers page and normalized into a canonical job model.